Review Vacancy
TitleSenior Employment Security Clerk (Hourly) - Albany (Two Vacancies)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $16.27 to $16.27 Hourly
Minimum Qualifications MINIMUM QUALIFICATIONS
An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service* OR a high school diploma and three years of work experience, one year of which must be in customer service*
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.
Duties Description STANDARD DUTIES: As a Senior Employment Security Clerk assigned to DEWS you will serve as a central point for disseminating general information about the 599 program to UI customers and responsible for handling all in-bound calls on a continuous basis. Will perform a variety of functions related to the processing and review of 599 applications. Managing correspondence, preparing documents for imaging and updating customer records using the mainframe and OSOS. Assist with various office functions.
Additional Comments Accepting 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.
Some positions may require additional credentials or a background check to verify your identity.
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street State Office Campus - Personnel
Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #43056 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.