Review Vacancy
AgencyInformation Technology Services, Office of
TitleProject Assistant, NS (Equated to SG-23), Ref. #18442
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $0 to $90876 Annually
Minimum Qualifications Five or more years of experience in Business Analysis and Quality Assurance. At least one year of this experience must be in an environment with one or more of the following technologies:
• HP Application Lifecycle Management (ALM)/Quality Center (QC)
• Oracle Database, SQL, PL/SQL
• WebSphere Application and Portal Server
The following degrees, preferably in Computer Science, Business Administration or Criminal Justice or related field may substitute for the general experience as indicated:
• Associate’s degree and four years of experience
• Associate’s degree including 15 semester credit hours in computer science or related field and three years of experience
• Bachelor’s degree and three years of experience
• Bachelor’s degree including 15 semester credit hours in computer science or related field and two years of experience
• Master’s degree in computer science or related field substitutes for an additional year of experience
• Doctorate in computer science or related field substitutes for an additional two years of experience
Preferred Qualifications:
• Experience implementing Business Analysis and Quality Assurance best practices and principles and Public Safety/Criminal Justice business and applications.
• Excellent written and verbal communication skills.
• Knowledge of supervisory principles and practices and ability to implement them.
• Strong analytical, problem-solving and conceptual skills.
• Ability to work in a cross-functional team environment (matrix organization).
• Experience translating technical information into easily understood information.
• Ability to communicate orally and in writing with diverse groups.
• Familiarity with project management best practices and principles, and with Public Safety/Criminal Justice business and applications.
• Ability to communicate effectively with both technical & non-technical resources.
• Ability to analyze, design and deliver rapid solutions.
Duties Description Under the direction of an Information Technology Specialist 4, SG25 within the Public Safety Cluster Business Solutions Civil & Criminal Identification and History Bureau’s Business Analysis and Quality Assurance (BAQA) Unit, the Project Assistant will be responsible for conducting and overseeing staff activities related to the ongoing support of the critical law enforcement systems and applications, as well as efforts related to the LAWMAN application, and Statewide Financial System (SFS) Roadmap and Interface Implementation.
Duties related to these efforts include, but are not be limited to, the following:
• Develop and maintain functional test plans, User Acceptance Testing plans, performance test plans, and test scripts;
• Provide assistance to Customer Service, Customer Contact Center, and users to resolve incidents in a timely fashion;
• Participate in meetings with Subject Matter Experts, development teams, and users as needed to gather knowledge and document requirements following current Business Analysis/Quality Assurance (BA/QA) standards;
• Participate in meetings with development staff to review requirements to ensure understanding of the project/support work goals;
• Work with business users on a schedule to review final requirements and obtain sign-off;
• Ensure requirement documents clearly convey the system/business flows and provide all requirements including audit needs based on audit standards and reporting needs as required;
• Develop functional test plans and test scripts following the standard using HP Application Lifecycle Management, and performance test plans following the standard documentation;
• Work with the architecture and performance team on creating and executing performance test scripts;
• Create user acceptance testing documentation detailing goals of the UAT sessions;
• Coordinate user acceptance testing;
• Manage IT Service Management (ITSM) tickets and ensure timely acceptance, updates, and closures are made.
Additional Comments Some positions require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.Recruitment@its.ny.gov
Address
Street NYS Office of IT Services
Empire State Plaza, PO Box 2062
Notes on ApplyingPlease submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #18442 and describing how you meet the minimum qualifications no later than August 27, 2017.