StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleProject Assistant, NS, Ref #18542 Equated to SG27

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $0 to $109133 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 800 North Pearl Street, Floor 3

City Menands

StateNY

Zip Code12204

Minimum Qualifications Seven or more years of experience in Unix, Oracle and Pinnacle TMS environments.

The following degrees, preferably in Computer Science, may substitute for the general experience as indicated:

• Associate’s degree and six years of experience

• Associate’s degree including 15 semester credit hours in computer science and five years of experience

• Bachelor’s degree and five years of experience

• Bachelor’s degree including 15 semester credit hours in computer science and four years of experience

• Master’s degree in computer science or related field substitutes for an additional year of experience

• Doctorate in computer science or related field substitutes for an additional 2 years of experience

Preferred Qualifications:

In addition to the technical background, the ideal candidate will have:
• Seven or more years of experience in supporting an enterprise voice environment of 50,000 phones or more;

• Seven years of experience supporting HP Unix or AIX environment;

• Seven years of experience supporting E911 updates and assignments;

• Seven years of experience supporting phone number management;

• Oracle Database Certification;

• Five years of experience of Database backup and recovery.

Duties Description Under the direction of Director Financial Admin 5, M-5, within the COO/Business Office/Business Processing, the incumbent will provide advanced Telecom Analyst support as the product administrator of the Pinnacle Telecom Expense Management (TEM) environment. In addition, the incumbent will support data transfers between several enterprise level inventory systems, provide monthly charge back reports for telecommunications and network services, system and data analytics, interface with numerous vendors on normalizing data imports and rating services for charge back.
Specific duties include, but are not limited to, the following:

• Manage the e911 updates for Avaya, Nortel and UniteNY/Cisco served telephones, including updates with Intrado for Public Service Answering Point (PSAP) routing for emergency services, database replication, address and location verification, and Cisco Emergency Location Identification Numbers per rate center / location.

• Manage the Pinnacle Telecommunications Expense Management System (TEMS) and provide system analysis support, product development, patch management, data analytics and ad-hoc support.

• Coordinate collecting and archiving telephony system call detail records for internal systems and vendor provided data.

• Coordinate “rating” call detail to provide data to monthly billing reports, which requires an understanding of each carrier’s CDR data fields and applicable rating algorithms.

Additional Comments Selected candidates who are new or returning to NYS service may be required to pay for fingerprinting fees.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingPlease submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #18542 and describing how you qualify.