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Review Vacancy

Date Posted 08/13/18

Applications Due08/23/18

Vacancy ID57975

AgencyInformation Technology Services, Office of

TitleProject Assistant, NS, Ref #18502 Equated to SG23

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $0 to $92693 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Campus, Building 7a

City Albany

StateNY

Zip Code12227

Minimum Qualifications • Five or more years of experience with administration, support and troubleshooting of a Mass Notification system
• 3 years providing IT technical support
• 3 years supporting automatic email interfaces, RSS feeds, and automated dialing
• 3 years troubleshooting complex IT systems
• 1 year designing and conducting acceptance testing
• Experience with emergency response activations
• Experience demonstrating and conducting training on mass notification

The following degrees, preferably in Computer Science, may substitute for the general experience as indicated:
• Associate’s degree and four years of experience
• Associate’s degree including 15 semester credit hours in computer science and three years of experience
• Bachelor’s degree and three years of experience
• Bachelor’s degree including 15 semester credit hours in computer science and two years of experience
• Master’s degree in computer science or related field substitutes for an additional year of experience
• Doctorate in computer science or related field substitutes for an additional two years of experience

Preferred Qualifications:
• Experience with the NY-Alert Mass Notification system

Duties Description Under the direction of an Information Technology Specialist 4, SG-25, in the Public Safety Portfolio Geographic Information Systems (GIS) Office, the Project Assistant will support the NY-Alert application. The NY-Alert application is a mass notification system, supporting over 35 counties and over 25 State agencies. This position will provide support for customers and users, while assisting with upcoming milestones related to the recent transition of the application from an in-house system to a cloud hosted service. Specific duties include, but are not limited to:
• Support of the NY-Alert program, including but not limited to: training new organizational administrators and new authorized notifiers; Administrative maintenance; Monitoring; Troubleshooting; Creation of new organizations and importing new users
• Provide 24x7x365 afterhours support via on-call rotational duty assignments
• Oversee the creation/modification of notifier, organization, and security roles and permissions
• Oversee the importation of organizational or user data
• Manage the Vendor development team to resolve issues as well as introduce new functionality and requested features
• Oversee Quality Assurance and acceptance testing
• Provide and interpret statistical data to management for capacity planning
• Oversee the Indian Point nuclear power plant Joint Information Center (JIC) on behalf of NY-Alert for actual events, drills and exercises as needed
• Coordinate with Public Safety Customer Care Center (CCC) as needed to resolve notifier issues (24x7x365)
• Troubleshoot profiles, messages, reports, etc. with organizations, notifiers and/or subscribers
• Train notifiers (in person or via the web) in group or one-on-one sessions
• Prepare support/training documentation for new organizations, notifiers and subscribers
• Provide in-person or online demonstrations of NY-Alert to interested organizations
• Support the NYS Orders of Protection system in conjunction with the NYS Sheriffs Association

Additional Comments This position is pending DOB approval. Some positions may require additional credentials, fingerprinting, or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Name Krina Homrighaus

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #18502 and describing how you qualify.

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