Review Vacancy
TitleSenior Employment Security Clerk (Hourly) - Endicott
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.27 to $17.27 Hourly
Minimum Qualifications 60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
* Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description As a Senior Employment Security Clerk you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public contact; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use computer terminals for input and retrieval of information.
Additional Comments Work hours will be discussed at the time of interview.
Some positions may require additional credentials or a background check to verify your identity.
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
Harriman State Campus, Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #58022 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.