Position Information

NY HELPYes

AgencyState Comptroller, Office of the

TitleProgram Aide, Item #03321

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $51857 to $63169 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address Office of the New York State Comptroller

110 State Street

City Albany

StateNY

Zip Code12236

Job Specifics

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:

Non-Competitive Qualifications for appointment under NY HELPS Program:
Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c
program (see below), or eligible to transfer to this title under Section 70.1 of the Civil Service Law.

70.1 Transfer:
For 70.1 transfer to a Program Aide, SG-13, you must have one year of permanent competitive service in an approved title allocated to SG-11 or above.

To determine if you your current Civil Service titles is eligible for transfer to this title, visit the Career
Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

55-b/c:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)

Duties Description Clerical Support
• Work in a team and with customers in a professional and effective manner.
• Act as the 1099 purchasing agent for the Federal Reporting Unit.
• Act as the point of contact for OSC Helpdesk Inquiries.
• Prepare written correspondence to internal and external customers.
• Answer phone line and aid in management of group business mailboxes, ensuring a timeliness response to customer inquiries.
• Provide backup coverage for groups as needed.
• Assist teams in compiling data or drafting documents related to vendor policies and procedures.
• Data entry and information tracking for various responsibilities within the teams.
• Organize information for regular and ad-hoc meetings with both internal and external customers.
• Create and maintain multiple spreadsheets for various activities.
• Maintain files, make copies, scan, print and other office support activities as assigned by supervisor.
• Perform other duties and special projects as required.

Technical Assistance
• Perform extensive research with a strong focus on details.
• Draft correspondence based upon detailed analysis and research.
• Understand and apply regulations and policies that govern vendor processes.
• Assist in the tracking, preparation, and evaluation of incidents related to system performance and/or vendor communication and training.
• Test system improvements and report findings to supervisor.

Additional Comments Knowledge, Skills, and Abilities:
Communication – Candidate must: have strong writing, oral, interpersonal and communication skills; must be able to effectively listen and answer questions; speak in a positive, professional tone, confidently speak about accomplishments/ likes/ dislikes/ frustrations; provide outstanding customer service and demonstrate ability to problem solve.

Leadership – Candidate must: demonstrate ability to overcome obstacles; willingly take on challenges and effect change; demonstrate ability for problem solving; understand basic problem-solving concepts; understand own role/responsibility within a team.

Self-Development – Candidate must be: receptive to improvement opportunities; enthusiastic about training opportunities; interested in career growth; and able to learn quickly from mistakes.

Technology – Candidate must: display an aptitude for computer fundamentals; be familiar with Microsoft applications and Internet resources; and adapt well to technological change

Work Ethic – be responsible, accountable and productive; display professionalism, integrity, initiative and intelligence; have ability to work in a fast-paced environment, manage multiple priorities, pay attention to details and meet deadlines; and show enthusiasm and interest in this position.

Telecommuting
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Takeitha Kelley

Telephone 5184741924

Fax (518)-486-6723

Email Address jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingSubmit a clear, concise cover letter and resume to https://www.osc.ny.gov/jobs/openings/program-aide/112419 , no later than November 19, 2024.
Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy,
copy the link above and paste it into your web browser. Documents must be sent as unlocked and
accessible attachments.

Reference Item #03321-TBK on your cover letter for proper routing.

If you have questions about this vacancy, please contact this Division representative:
Division contact: Beth Ferracane, bferracane@osc.ny.gov