Position Information

NY HELPNo

AgencyState Comptroller, Office of the

TitleEmployees’ Retirement System Examiner 3, SG-15 Item#07376(2)

Occupational CategoryOther Professional Careers

Salary Grade15

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $55152 to $70317 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Job Specifics

Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.

Transfer:
For 70.1 transfer to Employees’ Retirement System Examiner 3, SG-15, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-13 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an Employees’ Retirement System Examiner 2.

NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.

Duties Description Case Processing
• Reviews, approves and finalizes service retirement cases and other priority cases for the Division.
• Acts as a liaison between the Service Credit and Case Resolution Section and various processing units to obtain service credit and other information necessary to close cases.
• Acts as a resource to ERSE 1 and ERSE 2 employees responsible for processing Service Credit Review cases, as well as service retirement recalculations and finalizations cases.
• Reviews and approves Service Credit, as well as cases pertaining to service retirement recalculations and finalization for accuracy.
• Requests and reviews payroll certifications from employers and member files.
• Conveys quality assurance expectations to staff to ensure timeliness and accuracy are maintained.
• Periodically reviews service crediting computations, feedback, and reports detailing benefit projections, service retirement recalculations and finalizations, and Service Credit Review cases completed.
• Works with supervisory staff to develop and maintain reports that determine the progress made by the Service Credit and Case Resolution Section and identify areas in need of improvement.
• Discusses problems and suggests corrective measures to staff.
• Oversees clerical employees as necessary.
• Resolves phone calls from customers with questions of the most complex nature, escalated beyond the scope of first level representative training and experience.
• Responds to customer complaints by clarifying and reiterating information given previously by staff.
• Research points of law and administrative interpretations to provide detailed answers to the most complex questions.
• Ensures that Retirement System information is regularly communicated to our customers.
• Conducts necessary training of staff, both within the Service Credit and Case Resolution Section and throughout the Division, for subject matter that needs to be provided to our customers in a timely manner.
• Attends Division meetings regarding legislation and relays this information both to the Service Credit and Case Resolution Section and our customers.
• Acknowledges, responds to, and approves customer email inquiries and written correspondence from customers.
• Research answers for accuracy.
• Responds to the most complex customer inquiries via email or written correspondence through use of proper grammatical English, with concise, thorough, and well-written responses in a standardized business format.
• May review email responses prepared by subordinate staff for accuracy, grammar, spelling, and punctuation.
• Develops standardized answers to Frequently Asked Questions.
• Develops appropriate recommendations of refinements of procedures to management that will improve customer service throughout the Division.

Additional Comments Knowledge, Skills, and Abilities:
• Has knowledge of laws, rules, regulations, legal opinions, and established written procedures of New York State and Local Retirement Systems.
• Able to communicate complex benefit information to Systems members, demonstrating excellent listening, written and verbal communications skills
• Able to prepare, understand and interpret written materials
• Familiar with the principles and practices of administrative and technical supervision
• Skilled in arithmetic reasoning and able to perform high level complex calculations
• Able to cross train, coach, mentor and transfer knowledge of benefit calculations to staff

Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name David Heaphy

Telephone (518)-474-1924

Fax (518)-486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingSubmit a clear, concise cover letter and resume to https://www.osc.ny.gov/jobs/openings/employees-retirement-system-examiner-3/112423, no later than November 27, 2024. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments.

Reference Item #07376(2)-DJH on your cover letter for proper routing.

If you have questions about this vacancy, please contact this Division representative:
Division contact: Katrina Connelly, KConnelly@osc.ny.gov