Position Information

NY HELPNo

AgencyAssembly Majority, NYS

TitleDirector of Constituent & Support Services

Occupational CategoryAdministrative or General Management

Salary GradeNS

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $45000 to $45000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 35

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Bronx

Street Address Bronx

City Bronx

StateNY

Zip Code10453

Job Specifics

Minimum Qualifications Bachelor's degree is preferred; 2-3 years of experience in community organizing, constituent services, customer service, advocacy or social work.

Key Skills: Research and decision-making with the ability to proactively find solutions and work independently and collaborate across a small team; Temperament to communicate with a variety of individuals in a professional manner; Understanding of experience with government agencies or public programs such as SNAP; Exceptional attention to detail and time management skills; excellent verbal and written communication; Ability to treat confidential information with discretion; Demonstrate ability to think and plan strategically; Ability to work with basic office computer applications.

Duties Description Meet with and respond to constituent requests for help resolving problems or for assistance in receiving services, products, or benefits from federal, state, local or private sector providers; Oversee constituent management system, including intake, tracking, follow-up, and resolution of constituent issues.

Build and maintain relationships with a broad range of stakeholders, including local, state and federal officials, government agencies and community organizations.

Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns and problems. Run and review bi-monthly constituent casework reports; identify trends in casework to pinpoint organizable issues or needed policy.

Attend meetings of neighborhood associations, community groups/organizations and State and/or City officials or agencies which may include evening and weekend work. Assist with office administration and reception, including but not limited to, answering phones, ordering office supplies, greeting visitors.

Prepare and draft letters, citations, resolutions and other documents for constituents and special events; attend district events with the Assemblymember or on their behalf; Manage potential interns/students conducting casework.

Additional Comments This position is based in the Bronx, occasional travel within NYC is required. Occasionally flexible hours, including evenings and weekends.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Holly Brantley

Telephone 518-455-4015

Fax

Email Address resumerecruit@nyassembly.gov

Address

Street Legislative Office Building

City Albany

State NY

Zip Code 12248

 

Notes on ApplyingIn the subject line of your email write: Director of Constituent Services