Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Internship (Dedicated Support/HCR), Ref# 8548

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $22.61 to $25.36 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address State Campus, Bldg 5, Flr 1

City Albany

StateNY

Zip Code12223

Job Specifics

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Duties Description Under the direction of a senior Customer Relationship Manager (Grade 23 and above), the Student Assistant will assist for day-to-day IT operations and service delivery, supporting a small ITS client agency, or as a member of a team supporting larger/multiple client agencies.

To ensure agency IT needs are met by ITS, the following work will be required:

• Interface with agency IT liaisons, escalate agency IT issues and coordinate IT initiatives and provide insight into the agency customer experience with ITS.
• Participate in the agency IT governance process and facilitate ITSM project new ideas and demands as part of the standard project work intake process.
• Work with ITS Administrative Teams to address/facilitate responses to agency questions regarding ITS services.
• Assist with ITS site consultation work intake for agency site moves, network and telecom upgrades by collaborating with the appropriate ITS teams, gathering relevant information and submitting ITSM requests on behalf of client agencies.
• Participate in the standard incident management process, escalating incidents and gathering information related to business impact and functioning as the agency Incident Communicator as needed, for which work outside of standard business hours should be expected.
• Work with ITS Service Delivery Team to appropriately escalate high priority requests.
• Participate in the standard change management process, assist with determining business and technical impact, coordinate the schedule of changes and agency blackout periods and communicating technical changes to client agencies.

Additional Comments This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits of Working for NYS for eligible employees:
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than December 10, 2024. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.