Position Information

NY HELPNo

AgencyAttorney General, Office of the

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $51857 to $63169 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5:30 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County New York

Street Address Office of the New York State Attorney General

28 Liberty Street

City New York

StateNY

Zip Code10005

Job Specifics

Duties Description This position is in the Constituent Services Bureau of our NYC Office.

• Review, analyze, and process complaints in the case management system (NYMatters) and determine disposition.
• Create and send written communication to complainants where appropriate.
• Identify patterns of fraud and violations of the law; and escalate to a supervisor or the appropriate bureau or office.
• Compile and review reports and queries for the bureau and ensure that assigned tasks are completed promptly.
• Communicate verbally via telephone and/or in person with members of the public providing guidance and/or resources where appropriate.
o Documenting details of calls for tracking, training, and improvement purposes
o Transferring calls to the appropriate individual, bureau, or regional office
o Referring calls to the appropriate external agency or organization
• Assist in monitoring phone lines to ensure that calls are being answered promptly.
• Assist in managing the bureau’s shared mailbox and other electronic sources.
• Responsible for the daily organization and distribution of complaints and inquiries received.
• Responsible for the timely distribution and escalation of email.
• Ensure that the mailbox and mail log are current and there is no buildup or backlog.
• Ensure that the complaints, inquiries, or documents received through both portals are properly assessed before distribution.
• Assist with updating bureau-specific guides (ex. SOPs, processing guides, agency guides developed by the bureau, bureau-specific training guides, etc.) using MS Office products to perform updates.
• Perform the necessary research when processing intakes, updating and/or creating guides, or when completing projects requested by upper management (ex. finding the correct name, address, or phone number for a company or individual; finding the appropriate agency for a subject matter; or finding statistics for a project).
• Coordinate with other bureaus, regional offices, or agencies where appropriate (ex. collaborating to create staff training, or communicating with an outside agency about a complaint received that requires additional assessment).
• Supervise interns:
o Assist with hiring interns (review applications, interview candidates, contact references, and upload and submit documents to the hiring department, etc.)
o Manage attendance and schedule of students to ensure coverage and to ensure that deadlines are being met.
o Develop and provide training and assessment.
o Distribute assignments and meet with students to provide guidance and help resolve any work-related issues.
o Compile and review workload reports with students.
• Work with Human Resources aiding with payroll related activities as needed.
• Assist in submitting invoices and receipts to Budget department as needed.
• Perform other duties as assigned.

Minimum Qualifications Reachable on the Department of Civil Service Eligible list for Program Aide.
OR

Eligible for a lateral transfer or eligible for transfer under 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title.

OR

55 B/C: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, the candidate must be enrolled in the Civil Service 55b/c program and meet the minimum qualifications listed above.

Additional Comments We are seeking talented and motivated support staff to work with our attorneys in the State’s law firm. The selected candidate will be part of a fast-paced office, gaining experience while providing public service on behalf of the State of New York. The Attorney General serves the public interest of all New Yorkers in matters affecting their daily lives, enforcing laws to protect consumers, tenants, patients, workers, investors, and charitable donors. The office coordinates statewide civil and criminal investigations, promoting economic and social justice, encouraging harm-reducing public health strategies, and preserving the state’s environment.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Human Resources

Telephone (518)776-2500

Fax (518)915-7754

Email Address HR.Recruitment@ag.ny.gov

Address

Street Office of the New York State Attorney General

The Capitol

City Albany

State NY

Zip Code 12224

 

Notes on ApplyingEmail is the preferred method of applying. Please reference Vacancy ID#4419 in the subject line. Please send your cover letter and resume to HR.Recruitment@ag.ny.gov and be sure to indicate how you qualify.