Position Information

NY HELPNo

AgencyCourt Administration, Office of

TitleNetwork System Engineer III

Occupational CategoryI.T. Engineering, Sciences

Salary Grade28

Bargaining UnitNone listed

Salary RangeFrom $110853 to $110853 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 35

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 165 Jordan Road

Suite 4

City Troy

StateNY

Zip Code12180

Job Specifics

Duties Description A Network System Engineer III serves in a Project Coordinator capacity, supporting assigned project teams and providing regular updates to the Project Manager. Their responsibilities include maintaining project documentation, tracking deadlines, communicating progress updates, and supporting daily operational needs. Project Coordinators operate under the guidance of both Project Managers and Senior Managers, ensuring that project execution remains efficient and organized.

Responsibilities include:
Project Scheduling and Logistics
• Coordinate on-site visits for AV/IT system deployments in courtrooms, training rooms, and public areas.
• Schedule equipment installations and testing sessions with engineers, vendors, and local court contacts.
• Maintain an updated master calendar of active and upcoming installations.

Communication and Stakeholder Coordination
• Serve as the communication bridge between deployment teams, trainers, court administrators, and external vendors.
• Ensure that local court staff are notified of project phases such as installation, testing, and training.
• Communicate project progress and logistics to the assigned Project Manager and Senior Managers.

Documentation and Tracking
• Assist in preparing and updating project checklists, installation plans, training materials, and user guides.
• Track completion of project milestones such as room readiness, equipment receipt, and system validation.
• Help maintain equipment tracking sheets, deployment logs, and documentation libraries.

Training Support
• Perform training and/or assist trainers in setting up training schedules with court staff, judges, and legal professionals.
• Coordinate training courtroom availability and distribute links to online user guides and how-to videos.
• Track attendance and feedback from training participants.

Issue Escalation and Resolution
• Log and escalate installation issues or configuration delays to Engineers or Technical Managers.
• Follow up with deployment or training staff to verify that issues have been addressed.

Quality Assurance and Compliance
• Verify that completed rooms meet modernization standards and that all components are installed per design.
• Coordinate post-installation walk-throughs and post-installation photos for final approval.
• Ensure adherence to UCS aesthetic and accessibility requirements.

Support for Public-Facing Technology
• Coordinate signage, charging station, and digital kiosk installations in Help Centers and public lobbies.
• Track signage templates and messaging coordination with communications staff.

LOCATION: OFFICE OF COURT ADMINISTRATION – DIVISION OF COURT MODERNIZATION
ALBANY, NY

Minimum Qualifications Bachelor's degree from an accredited college or university and five (5) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Deanna Germano

Telephone

Fax

Email Address Dcm-recruit@nycourts.gov

Address

Street 165 Jordan Road

Suite 4

City Troy

State NY

Zip Code 12180

 

Notes on ApplyingAll interested persons meeting the minimum qualifications are encouraged to submit a UCS-5 Application for Employment form (obtainable from any administrative office in a court building or on the web at www.nycourts.gov/careers/UCS5.pdf) and a cover letter and resume by email to Dcm-recruit@nycourts.gov or by mail to:

Deanna Germano
Management Analyst
Office of Court Administration, Division of Court Modernization
165 Jordan Road, Suite 4
Troy, NY 12180