Position Information

NY HELPYes

AgencyMotor Vehicles, Department of

TitleHighway Safety Program Analyst 1, G-18 or Highway Safety Program Analyst Trainee 1, G-NS (NY HELPS – NO EXAM REQUIRED)

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $53764 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 6 Empire State Plaza

Swan Street Building

City Albany

StateNY

Zip Code12228

Job Specifics

Duties Description DMV's Ticketing Systems office is seeking candidates for the position of Highway Safety Program Analyst Trainee 1, Grade NS (2-year traineeship leading to Highway Safety Program Analyst 1, Grade 18).

Duties include but are not limited to:

· Assisting in the coordination and presentation of highway traffic safety information or education programs to numerous constituents and the public.

· Providing guidance to management in planning, organizing, scheduling and coordinating work operations and procedures. Making recommendations including revising operating procedures and alternative problem solution analysis, as necessary.

· Establishing qualitative and quantitative work standards for the TVD Phone Unit, including recommendations regarding revising work priorities and assignments, as needed.

· Analyzing the unit’s phone call and live chat data to ensure that customer service goals are being met, including monitoring phone calls and live chat and providing feedback to supervisors and staff.

· Conducting training of Ticketing phone staff when implementing procedural changes.

· Reviewing Ticketing’s IVR to ensure that customer prompts are most efficient and provide pertinent information that is easy to understand.

· Assessing Ticketing’s live chat functionality to ensure that staff is utilizing proper business-style responses. Recommending and implementing pertinent canned responses that staff use to correspond with customers.

Minimum Qualifications Minimum Qualifications

To be eligible for the Highways Safety Program Analyst 1, G-18 or Highways Safety Program Analyst Trainee 1/Trainee 2, G-NS position you must meet one of the following conditions as detailed below:

NY HELPS*:

For Highway Safety Program Analyst 1, G-18: A bachelor's degree and two years of experience planning, administrating, monitoring, and evaluating a wide range of traffic safety, alcohol and drug rehabilitation, and driver safety education program activities.

For Highway Safety Program Analyst Trainee 2, G-NS: A bachelor's degree and one year of experience planning, administrating, monitoring, and evaluating a wide range of traffic safety, alcohol and drug rehabilitation, and driver safety education program activities.

For Highway Safety Program Analyst Trainee 1, G-NS: A bachelor's degree or higher.

Substitution: a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.

List appointment:

Eligible and reachable for appointment from the Professional Career Opportunities (PCO) or Public Administration Traineeship Transition Program (PATT) eligible lists.

Transfer:

One year of permanent, contingent-permanent, or 55b/c service allocated to a G-11 or higher eligible for transfer and deemed administrative under Section 52.6 of the Civil Service Law; OR in a title approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Reinstatement:

If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

55b/c Appointment:

This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter. For 55b/c consideration, candidates must satisfy at least one of the Open Competitive qualifications listed.

*This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:
o Paid Leave
o Paid Holidays
o Pension
o Health Insurance
o Dental & Vision Coverage
o Flex Spending
o Voluntary 457B Retirement Saving Program
o Health Care Spending Account
o Tuition Assistance Programs
o Public Service Loan Forgiveness Program
o Transportation Savings Program
o Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov

DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Marcela Adame

Telephone

Fax

Email Address Marcela.Adame@dmv.ny.gov

Address

Street 6 Empire State Plaza

Swan Street Building

City Albany

State NY

Zip Code 12228

 

Notes on ApplyingSend a cover letter, referencing the Vacancy ID noted at the top of this posting, along with your clear and concise resume stating your current Civil Service title, if applicable, and indicating how you believe you meet the qualifications for appointment.

Please note: Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility.