Position Information

NY HELPNo

AgencyGeneral Services, Office of

TitlePublic Information Specialist 1 (Digital Content)

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County To Be Determined

Street Address TBD

City TBD

StateNY

Zip Code12242

Job Specifics

Duties Description The NYS Digital Service is a team of strategists, product managers and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.

The NYS Digital Service team at the Office of General Services (OGS) seeks a creative professional to serve as Product Strategist. The Public Information Specialist 1 (Digital Content) will function as Product Strategist to support the Operations and Measurement team. They will assist with customer experience measurement, digital first standards and other assigned agency projects.

• Embed Digital First Standards in all work including guiding agencies, supporting agency training and the creation of toolkits
• Evaluate websites against Digital First Standards, making recommendations for iteration and improvement
• Define outcomes, establish KPIs, and track progress to measure impact and success
• Collaborate with technologists, designers, content strategists, UX researchers, and project teams to ensure product delivery is supported by data
• Leverage analytics and feedback loops (e.g. survey, performance data, usability testing) to continuously refine digital initiatives
• Use data from various sources to identify patterns and trends and present insight reports to various stakeholders
• Generate and deliver reports that highlight data insights derived from customer experience and performance data to the team regularly

Operational Needs:
• Travel may be required (approximately 5%), including during evening and weekends, depending on mission and assignment.
• This position may require routine evening and weekend work, as well as some travel on occasion between Albany and NYC.
• Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is required or otherwise demonstrate the capacity to meet the transportation needs of the job.

Location: Various job locations are available in Albany, NY or New York, NY. Please indicate your preferred location when applying.

Minimum Qualifications Six years of experience* in public relations, social media, and digital communications.

*Substitutions: A degree in Communications, English, Public Relations, Social Media, Digital Communications, or a similar degree may substitute for experience as follows:
• Associates degree: Two years of required experience
• Bachelor’s degree: Four years of required experience
• Master’s degree: Five years of required experience

Preferred Qualifications:
The preferred candidate will have an understanding of digital technologies, common data methodologies and exhibit superior communication and interpersonal skills.

• A strategic mindset grounded in best practices for digital products with an emphasis on successful user outcomes.
• Experience with analyzing data (e.g. Google Analytics, Google Search Console and Customer Experience Data) and performance KPIs (this includes the creation of KPIs, benchmarking and continuous tracking).
• Excellent collaboration and communication skills across multidisciplinary teams.
• Familiarity with digital tools and frameworks, such as wireframes and journey maps.
• Ability to simplify complex government services into intuitive, user-centered products.
• Creative thinker with strong problem-solving skills.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

If position is filled in NYC. Yes, Downstate: Location Pay of $4,000

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources/SP

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.