Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleBusiness Systems Analyst 2 - 10327

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address ESP Agency Bldg 1, Flr 5

City Albany

StateNY

Zip Code12210

Job Specifics

Duties Description Under the direction of the Project Manager 3, SG-25, within the Dedicated Support team for the Chamber and the Division of Budget, the Business System Analyst 2, SG-23, will be responsible for developing requirements for business analysis projects and applying those tools and techniques across program areas.

Specific duties shall include but are not limited to:

• Business Analysis Execution: Perform standard business analysis activities and develop project artifacts, including elicitation, analysis, validation, and solution assessment. Perform SWOT analysis, gap analysis, and stakeholder analysis.
• As-Is and To-Be Analysis: Be able to understand and illustrate the business need and current state of agency operations. Analyze current business processes and document requirements for future states. Create process models and update documentation for new and existing technologies.
• Define Business Requirements: Create business requirements documents (BRD), functional requirements, non-functional requirements, user stories, use cases, wireframes and mockups, and business rules.
• Testing and User Acceptance: Develop user acceptance criteria, work closely with the testing team to develop test cases, create user manuals, and document change requests.
• Internal Controls: Stay updated on agency policies and provide excellent, ethical, and professional customer service. Develop a
• Innovative Thinking: Seek creative approaches, take accountability, and collaborate effectively.
• Continuous Improvement: Improve knowledge and skills by completing required training.
• Communication: Communicate effectively with project stakeholders and internal ITS team in both oral and written form. Communication is clear and easy to understand. Tailor service delivery for projects to ensure positive customer feedback.
• Collaboration: Work with team members to ensure work products are clear, consistent, and meet goals, while sharing knowledge. Manage emails, attend meetings, and participate actively. Submit and approve time sheets accurately and keep calendars updated.
• Supervision: Supervise project management and business analysis staff.
• Other duties as assigned.

Minimum Qualifications NOTE: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NYHELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Minimum Qualifications:
Seven (7) years* of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
SUBSTITUTIONS:
• An associate degree may substitute for two years of experience
• A bachelor’s degree may substitute for four years of experience
• A master’s degree may substitute for five years of experience
• A doctorate may substitute for six years of experience.

Promotion: One (1) year of permanent, contingent permanent, or 55b/c service as a Business Systems Analyst 1.

Reinstatement: If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter. For 55 b/consideration, candidates must satisfy at least one of the Open Competitive qualifications.


Preferred Experience:
• Minimum of 3-5 years of experience as a Business Analyst, with a focus on technical projects.
• Experience working with software development teams and a solid understanding of software development lifecycles (SDLC).
• Experience working directly with clients, gathering requirements, and managing expectations.
• Experience in the public sector or with government agencies is preferred.
Technical Skills:
• Proficiency in requirements elicitation techniques (e.g., interviews, workshops, surveys, document analysis).
• Strong ability to translate business needs into clear, concise, and testable technical requirements.
• Experience creating various types of requirements documents (e.g., business requirements documents, entity relationship diagrams, user stories, use cases, functional specifications, system requirements specifications).
• Experience creating mockups, wireframes, and prototypes to visualize system functionality (Figma).
• Familiarity with database concepts and SQL.
• Understanding of web technologies and architecture.
• Experience with testing methodologies and creating test plans/test cases.
• Familiarity with project management methodologies (e.g., Agile, Waterfall).
• Proficiency in using business analysis tools (e.g., Azure DevOps, Jira, Visio).
Soft Skills:
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to effectively communicate technical concepts to non-technical audiences and vice versa.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to effectively supervise staff and contribute to a positive team culture.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Ability to build and maintain strong working relationships with both client agency staff and technical teams.
• Ability to facilitate meetings and workshops effectively.
• Strong attention to detail.
Other:
• Ability to understand and adhere to project methodologies and standards.
• Ability to quickly learn new technologies and business processes.
• Experience creating user guides and training materials.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.