Position Information

NY HELPYes

AgencyHigher Education Services Corporation

TitleBusiness Systems Analyst 2

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12255

Job Specifics

Duties Description The New York State Higher Education Services Corporation (HESC) is the state’s student financial aid agency, responsible for centrally administering New York’s major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related services – including flagship programs like the Tuition Assistance Program (TAP), the Excelsior Scholarship, and other State scholarships. HESC awards nearly $1 billion in financial aid to more than 330,000 students each year.

As a member of the Innovation and Transformation Team, this position will work with HESC’s Compliance Team and other Program Teams on an array of duties including but not limited to:


1. Analyze, document, and translate regulatory and compliance requirements into clear business and functional requirements for systems, processes, and controls.
2. Serve as a liaison between Compliance, Council, IT, and business stakeholders to ensure regulatory requirements are accurately interpreted and implemented.
3. Conduct gap analyses to assess current compliance processes, systems, and controls against regulatory standards and internal policies.
4. Support the design, enhancement, and optimization of compliance-related workflows, reporting, and monitoring tools.
5. Elicit, document, and maintain business requirements, process flows, data requirements, and compliance control documentation.
6. Assist with the implementation of regulatory change initiatives by assessing impacts, defining requirements, and supporting testing and validation activities.
7. Participate in user acceptance testing (UAT) to ensure compliance solutions meet regulatory, audit, and business requirements.
8. Support internal and external audits and regulatory examinations by providing documentation, analysis, and data as required.
9. Identify opportunities for process improvement, automation, and risk reduction within compliance operations.
10. Ensure requirements, documentation, and deliverables align with governance standards, data privacy requirements, and internal controls.
11. Stay informed of regulatory changes and industry best practices to proactively support compliance initiatives.
12. Supervise, train and mentor subordinate staff.
13. Perform other duties as assigned.

Minimum Qualifications Seven (7) years* of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

SUBSTITUTIONS:
• An associate degree may substitute for two years of experience
• A bachelor’s degree may substitute for four years of experience
• A master’s degree may substitute for five years of experience
• A doctorate may substitute for six years of experience.

Transfer: One (1) year of permanent, contingent permanent, or 55b/c service as a Business Systems Analyst 2 OR in a position at the G-21 level or higher in a title designated as appropriate for transfer in accordance with Section 52.6 or 70.1 of the Civil Service Law.

Reinstatement: If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter. For 55 b/consideration, candidates must satisfy at least one of the Open Competitive qualifications.

NOTE: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Additional Comments NOTE: HESC’s business hours require working between 8:00 a.m. and 5:00 p.m.

NYS is an equal opportunity employer.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually, plus two (2) floating holidays
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview .
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Higher Education Services Corporation

Telephone (518) 474-7556

Fax (518) 473-6685

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Ave

City Albany

State NY

Zip Code 12255

 

Notes on ApplyingMETHOD OF APPLICATION: RESUME, to apply, by 02/16/2026, please submit a clear, concise cover letter and resume, to resumes@hesc.ny.gov indicating that you are applying for the position of Business Systems Analyst 2 Vacancy 3974. Please clearly indicate how you meet the minimum qualifications for this position.