Position Information

NY HELPYes

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 3 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 10 British American Blvd

City Albany

StateNY

Zip Code12110

Job Specifics

Duties Description Under the direction of the Assistant Director – Enterprise Data and Governance the Information Technology Specialist 3 (SG23) will work within the Office of the NY Attorney General’s IT Bureau’s Enterprise AI, Data and Analytics unit to oversee the lifecycle of digital records and information management systems across the organization. This role will focus on ensuring that the agency’s electronic records, documents, and data are appropriately created, stored, managed, and disposed of in compliance with legal, regulatory, and policy requirements. The incumbent will leverage technology and digital solutions to implement effective records management strategies, with a focus on data security, governance, and operational efficiency.
Duties:
• Digital Records Management (RM): Manage and support the end-to-end lifecycle of electronic records and information systems, ensuring digital records are created, stored, and retrieved in a secure and compliant manner.
• Enterprise Content Management (ECM) Systems: Implement and maintain record management functions in ECM systems that support document management, collaboration, and compliance. Assist with the integration of ECM/RM with other IT systems, databases, and platforms.
• Information Governance & Architecture: Develop and enforce information governance policies within the IT infrastructure, including data classification, metadata management, and digital content labeling standards and automation.
• Records Security & Compliance: Work with the IT security team to ensure that records and documents are secure, meet compliance requirements (e.g., HIPAA, GDPR, NARA), and are protected from unauthorized access, tampering, or loss.
• Document Discovery & Legal Compliance: Collaborate with legal and compliance teams to support electronic discovery efforts, including managing document retention schedules, legal holds, and e-discovery/FOIL processes. Ensure that all digital records are readily available and appropriately indexed for legal and regulatory review.
• Records Retention & Destruction: Develop and manage electronic retention schedules in compliance with state and federal regulations, ensuring records are appropriately archived or securely destroyed when no longer needed.
• System Integration & Support: Work closely with other departments to integrate digital records management into the agency’s broader IT ecosystem, ensuring interoperability between various platforms (e.g., ECM, document management systems, third party platforms).
• Training & Support: Assist and provide input for training for staff on the use of records management systems and best practices for managing digital records and content within the organization.
• Audit & Reporting: Regularly audit digital records management systems to ensure adherence to retention policies, legal requirements, and internal standards. Provide reports and recommendations to senior management on records management performance and compliance.
• Continuous Improvement: Identify and recommend improvements to digital records management systems and processes, focusing on automation, data integrity, and improving efficiency in records handling.
• Other duties as assigned.

Minimum Qualifications Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.

Transfers:
For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024 and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective June 12, 2025 or later will be addressed with a subsequent cover-in.

Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program:
Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

OR

A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.

Preferred Qualifications:
• 3+ years of experience in managing digital records in Microsoft 365 Sharepoint Online Government Cloud enterprise content management (ECM) systems and information governance in a legal or public agency setting.
• Familiarity with a range of technology platforms and tools for digital records management and IT systems integration, including:
• Enterprise Content Management (ECM) and Document Management Systems such as Microsoft Sharepoint/Purview/Syntex, OpenText, IBM Filenet
• Records Retention and Compliance Systems (e.g. Recordpoint, Colligo)
• Cloud Storage & File Sharing Platforms
• Metadata Management & Document/Content Labeling Tools
• E-Discovery & Legal Hold Tools
• Data Governance & Security Platforms
• Records Audit and Reporting Tools
• 3+ years of experience in managing digital records, enterprise content management (ECM) systems, or information governance, preferably in a government or legal services organization.
• Proven experience with records management systems, document management systems, and e-discovery tools.
• Hands-on experience working with cloud-based storage solutions and integrating records management systems with other IT infrastructure and systems.
• Proficient in ECM, document management, and records management platforms (e.g., SharePoint/Purview RM, OpenText, IBM Filenet).
• Strong knowledge of data security practices and regulatory requirements related to digital records (e.g., HIPAA, GDPR, NARA).
• Expertise in managing metadata, document classification, and labeling preferably with automation.
• Familiarity with data governance frameworks, digital content labeling, and retention policies.
• Experience with e-discovery, legal hold management, and audit practices in a digital context.
• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues related to digital records systems.
• Excellent communication skills and the ability to train and support non-technical staff on digital records management.
• Possess certifications in Certified Records Manager (CRM) and Information Governance Professional (IGP)
• Ability to work at a computer for extended periods of time.
• Ability to lift and carry up to 25 pounds, occasionally handling physical records.

Additional Comments The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG. This agency does not participate in E-Verify for work authorization purposes.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

 

Notes on ApplyingPlease send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to HR.Recruitment@ag.ny.gov. Please include Vacancy ID # 209222 for prompt routing and review.

For more information about the OAG, please visit our website: www.ag.ny.gov.