Position Information

NY HELPNo

AgencyState Comptroller, Office of the

TitleSupervising Computer Operator (1st Shift)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 7 AM

To 3 PM

Flextime allowed? No

Mandatory overtime? Yes

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Rensselaer

Street Address Rensselaer Technology Park

365 Jordan Rd.

City Troy

StateNY

Zip Code12180

Job Specifics

Minimum Qualifications Interested candidates must currently be serving as a Supervising Computer Operator OR must currently be reachable on the Supervising Computer Operator list.

Duties Description Serve as the lead for first shift providing immediate supervision to one or more Senior Computer Operators in OSC, as well as administrative supervision of all computer operators assigned to first shift.
• Display professional behavior at all times and function as a positive role model for all staff. This employee must be able to accept responsibility and guide or lead other employees in the performance of their duties.
• Assign staff where needed to ensure proper staffing patterns are maintained to satisfy workload necessities; accurately monitor leave requests making sure that minimum staffing guidelines are maintained making determinations such as; if there is sufficient personnel onsite, if overtime is required, if staff is at their assigned stations, and if the right people are at the right places for scheduled/expected workloads.
• Ensures all system change notices are implemented as scheduled; confers with the Scheduling Unit and our System support staff regarding the nightly schedules and any special requests and passes this information on to the Chief Computer Operator in charge; ensures that subordinate supervisors and staff are kept up to date on all events which impact Operations; holds regular meetings with employees where work assignments and priorities are discussed.
• The Supervising Computer Operator needs to be up to date on all data center equipment including its location, which group uses it, and what steps are necessary to obtain support; identify problem situations and notify appropriate support staff as necessary; recognize and attend to hardware failures promptly, facilitating their timely return to availability.
• The Supervising Computer Operator ensures the accuracy and distribution of all shift, turnover, absentee, mandatory training schedules, and other reports as necessary as well as keep track of RMS worksheets, timesheets, and attendance on a constant basis and understand the needs of their shift and all other shifts.
• The Supervising Computer Operator must complete probationary, annual performance evaluations, and counseling memos according to schedule or need. These reports must be detailed and accurate and contain assessments regarding the employees’ job performance, attendance, and technical expertise.
• The Supervising Computer Operator must be familiar with the expertise level of all staff and ensure that all newly hired employees are monitored as they proceed through their training programs and provide remedial training to all employees as necessary.

Additional Comments Desired Competencies
•• Excellent oral and written communication skills
• Strong knowledge and use of technology
• Strong troubleshooting, problem solving and organizational skills
• Ability to manage multiple tasks and deadlines.
• Ability to interact with technical and business staff
• Leadership skills.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Manu Priya Minocha

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.state.ny.us

Address

Street Office of Human Resources

110 State Street

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than May 25, 2015. Please reference Item #8178 – GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.