Position Information

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Schenectady

Street Address 93 West Campbell Rd

City Rotterdam

StateNY

Zip Code12306

Job Specifics

Duties Description Under the supervision of Taxpayer Services Specialist 3, the incumbent will supervise and provide administrative and technical assistance for the day-to-day activities of a unit. Activities may include, but are not limited to, the following:
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Supervise, plan, organize and adjust staff work assignments to avoid backlogs, meet deadlines, and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures.

Display a calm, courteous and reasonable manner under sometimes difficult and highly stressful circumstances.

Identify improvement opportunities and work with supervisor(s) and employee(s) to develop and implement training to advance job skills and abilities.

Effectively communicate both verbally and in writing with internal and external customers.

Write performance evaluations and assist in counseling and disciplinary actions as necessary.

Create written and verbal reports and presentations for management regarding the volume and productivity of unit work.

Use information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.

Adhere to the Time and Attendance rules and regulations of the Department.

Minimum Qualifications The ability to fill this position is subject to DOB guidelines for processing personnel transactions. Note: A budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same Department or to change line items within the same funding source; or to replace employees who have been terminated during their probationary periods. The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations.

If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:

Eligibility for appointment:
a) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;
b) Candidates reachable on the appropriate eligible list for this title and location;
c) Employees eligible for transfer.

Additional Comments Telecommuting will be discussed during the time of the interview.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Christine Rouse

Telephone 518-457-1705

Fax

Email Address Tax.sm.RecruitmentTeam6@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified Candidates should submit a cover letter stating how they qualify with their resume to the email address above.

Please reference the vacancy ID number, job title and Contact Center Division in the subject line of your response.