Position Information

NY HELPNo

AgencyVictim Services, Office for

TitleOffice Assistant 2 (Customer Service)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Job Specifics

Minimum Qualifications Permanent service in this title, or one year of permanent competitive service in a title allocated to a SG-7 or higher and otherwise eligible for transfer under Civil Service Law. Eligible list candidates will be considered separately and need not apply.

Duties Description Review, process, and approve/deny compensation claims filed by crime victims for un-reimbursed essential personal property (EPP) expenses. These claims are evaluated against current OVS statute, policy and procedures. The position is responsible for the entire claim life cycle, from initial investigation of the claim, to the final resolution. Written and oral contact with victims, insurance companies and law enforcement agencies to investigate claims; collection and review of applications and supporting materials; accurate application of rules and regulations; timely documentation of findings and other case notes within the Claims Assistant program; and compassion for the victims being served, are critical job functions.

Additional Comments REASONABLE ACCOMMODATION: The Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Division of Criminal Justice Services Office of Human Resources Management at (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Theresa Geleta

Telephone (518) 485-7740

Fax (518) 457-4000

Email Address dcjshrm@dcjs.ny.gov

Address

Street 80 South Swan Street

Alfred E. Smith Building

City Albany

State NY

Zip Code 12210

 

Notes on ApplyingInterested candidates should submit their letter of interest and resume to the above email or mailing address.