Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleIES Quality Assurance Engineer (Project Coordinator) ref# 11035

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $106898 to $131665 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address 40 North Pearl Street

May be filled in NYC or other locations in New York.

City Albany

StateNY

Zip Code12207

Job Specifics

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of a senior program manager, the Quality Assurance Engineer will be assigned to the Integrated Eligibility System (IES) within the Office of Information Technology Services (ITS) and will lead the Quality Assurance (QA) and testing team to ensure high-quality software testing and delivery, combining people management skills with technical, hands-on leadership. The incumbent will define, implement, and optimize testing strategies, automation frameworks, and test processes (manual/automated) across the SDLC to meet quality and testing standards, ensuring adherence to the standards and processes developed. This position will require talent development, project team, and stakeholder collaboration, risk assessment, and reporting out on key metrics to ensure product reliability.
Duties include but are not limited to the following:
• Team Leadership & Mentorship: Hire, mentor, and lead QA engineers and Software Development Engineers in Test (SDETs) by conducting 1-on-1s and performance reviews to foster growth.
• Test Strategy & Execution: Define, maintain, and execute comprehensive test plans (functional, automated, API, performance).
• Automation Strategy: Drive an automation-first culture by guiding the development of testing frameworks, tools, and CI/CD pipeline integration.
• Quality Metrics & Reporting: Define KPIs (e.g., test coverage, defect leakage) and provide actionable updates on product quality and release readiness to project team and stakeholders.
• Root Cause Analysis: Work with development team to identify the root cause of defects and address those root causes to minimize defects in future.
• Regulatory Compliance: Ensure compliance with FDA, OCSS, ISO, or other state and federal regulations and prepare for/lead external audits.
• Process Improvement: Optimize validation processes, ensuring compliance with standards and regulations, and improving efficiency throughout the SDLC.
• Collaboration: Work closely with development, product, and architecture teams to ensure testability and quality from the design phase.

Minimum Qualifications Minimum Qualifications:

Seven (7) years of experience in a Quality Engineering / Testing role, with 2 years in a leadership or management role.
• A Bachelor’s degree in Computer Science or related field will count as two years of experience
• Masters degree in Computer Science or related field may substitute for an additional year of experience.
*Additional years of work experience in a leadership or management role in Software Quality Assurance may substitute for advanced degrees.

Preferred Qualifications:

• ASQ Certified Quality Engineer (CQE) or Six Sigma Black Belt is highly preferred.
• Advanced knowledge of Software Testing processes including Testing deliverables, such as Test Plans, Test Cases /Scripts and test execution metrics/reports.
• Advanced knowledge of Defect Resolution and Management processes and defect reporting.
• Advanced knowledge of Jira, or other similar tools, as a project management and issue / defect tracking tool, and a dashboard / reporting tool.
• Advanced experience with Xray Test Management plug-in for Jira.
• Exceptional interpersonal and negotiation skills to build relationships with project team members and internal and external stakeholders.
• Expertise in automated testing tools (e.g., Katalon Studios, Selenium or similar tools, scripting languages (e.g., Python, Java), and CI/CD tools (e.g., Jenkins, GitLab CI).
• Strong debugging and problem-solving skills to manage complex, large-scale system projects.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name human.resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza, Swan Street Building, Core 4

PO Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please send a cover letter and resume indicating that you are applying for IES Quality Assurance Engineer (Project Coordinator) Ref# 11035 and include the Vacancy ID in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above, and describe relevant experience for this position.

Fingerprinting will/may be required as part of a background check.