Position Information

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $69964 to $88970 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address WA Harriman State Office Campus

Building 8

City Albany

StateNY

Zip Code12227

Job Specifics

Duties Description These positions may be assigned to any of these tax program areas; Business Tax Bureau and/or Registrations, Accounting and Support Bureau. The incumbent may perform activities including but not limited to the following essential functions:?

• Supervise, plan, organize and adjust staff work assignments to avoid backlogs, meet deadlines, and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures.
• Display a calm, courteous and reasonable manner under sometimes difficult and highly stressful circumstances.
• Identify improvement opportunities and work with supervisor(s) and employee(s) to develop and implement training to advance job skills and abilities.
• Effectively communicate both verbally and in writing with internal and external customers.
• Write performance evaluations and assist in counseling and disciplinary actions as necessary.
• Create written and verbal reports and presentations for management regarding the volume and productivity of unit work.
• Analyze computer and manual processing systems; develop plans for expedited resolution of return and payment data reported and recorded on departmental systems.
• Review tax form changes, system changes and policy directives to determine impact on operations and procedures, and report findings to unit management.
• Use information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.
• Adhere to the Time and Attendance rules and regulations of the Department
• Directly supervising, evaluating, and coaching of staff. Promoting the development of staff and educational opportunities.
• Gather information from stakeholders to establish business rules; documents new and changed business rules and user requirements; performs analysis of requirements; and monitors system performance by reviewing reports to determine modifications/enhancements needed.

Minimum Qualifications Competitive Eligibility:
You must be a current New York State employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

You must be reachable on the appropriate eligible list for this title and location. If canvassed, you must reply to the canvass. Applying to the posting alone does not guarantee consideration for a list appointment.

55-b/ 55-c Eligibility:
You must be a current 55-b or 55-c New York State employee and have a 55-b or 55-c Letter of Eligibility from the Department of Civil Service dated within the last three (3) years AND you must meet the requirements for transfer. You must include your Letter of Eligibility with your application.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.


Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).



Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Anjuli Barcomb

Telephone 518-457-2900

Fax

Email Address Tax.sm.RecruitmentTeam1@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified Candidates should submit a cover letter stating how they qualify with their resume to the email address above. Reference the vacancy ID number and OPS TSS 2 in the subject line of your response.



Please note: Former and current NYS employees may be contacted for their full social security number to verify their NYS work history and determine eligibility to transfer.