Position Information

NY HELPSNo

55-b/c EligibleNo

AgencyHigher Education Services Corporation

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $18.81 to $18.81 Hourly

Employment Type Full-Time

Appointment Type Temporary

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12210

Job Specifics

Duties Description 1. Review collateral documentation received from lenders and update the Debt Management and Collection System.

2. Request Promissory Notes and storage location documentation from lenders/servicers.

3. Review loans eligible for mandatory assignments to the federal government. Process corrections for accounts that fail edits. Prepare files to be sent to the U.S. Department of Education.

4. Maintain, update and correct various spreadsheets, reports, and databases.

5. Prepare routine reports or assist others in the preparations of reports, following established guidelines.

6. Perform various clerical or office assistance tasks such as scanning documents and verifying accuracy of data from scanned documents.

7. Receive, screen, review, and verify documents, forms, promissory notes, and other documents for completeness, content, and accuracy.

8. Review monthly General Ledger Account reconciliations to follow up on and resolve outstanding issues.

9. As needed and as directed, contact various internal and external parties to obtain information.

10. Enter data and information into and retrieve data and information from computerized systems.

11. Assist in gathering or compiling data for reports, tables, or other products.

12. Process incoming and outgoing mail.

13. Filing, faxing, and scanning.

14. Other duties as assigned.

Minimum Qualifications • Proficiency in Microsoft Office
• Work independently
• Detail Oriented
• Use effective time management
• Be able to communicate efficiently verbally and in writing
• Offer constructive feedback and provide suggestions to improve current procedure
• Using the skills above would allow new staff to research and resolve account issues.

Additional Comments NYS is an equal opportunity employer.

- HESC will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the procedure of HESC not to hire F1 or H1 visa holders for employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.


Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off (Temp/Hourly)
After 19 Pay Periods, Employee will be entitled to:
• Thirteen (13) paid holidays annually, plus two (2) floating holidays
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development.

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Jorden Campbell

Telephone (518) 474-7556

Fax (518) 473-6685

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Ave

City Albany

State NY

Zip Code 12210

 

Notes on ApplyingMETHOD OF APPLICATION: RESUME, to apply, by November 5, 2026, please submit a clear, concise cover letter and resume to resumes@hesc.ny.gov indicating that you are applying for the position of Office Assistant 1. Please clearly indicate how you meet the minimum qualifications for this position.