Position Information

NY HELPSNo

55-b/c EligibleNo

AgencyHealth, Department of

TitleProject Assistant - 1458

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $111708 to $137590 Annually

Employment Type Full-Time

Appointment Type Temporary

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Office of Health Insurance Programs / Division of Operations and Systems / Bureau of Medicaid Eligibility and Client Management

11 Corporate Woods Blvd

City Albany

StateNY

Zip Code12211

Job Specifics

Duties Description Within the Division of Operations and Systems, in the Bureau of Medicaid Eligibility and Client Management the Project Assistant

Direct the analysis and revision of Service Request and manage supporting documentation capturing As Is and To Be processes and IT solutions.
Assist with all aspects of incident response, including, but not limited to detection, identification, containment, remediation, and reporting.
Identify and escalate scheduling problems connected with monthly M&O releases and patch releases.
Monitoring the progress of monthly releases and escalate related issues to M&O Lead.
Evaluates the outcomes of systems testing and confirms that the results are consistent with expectations.
Define and monitor reporting dashboards for incidents and systems’ performance.
Sample system performance data and perform detailed review.
Perform oversight of selected Systems Integrator’s staff, including direct M&O staff and ensure that staff follow documented and agreed-to processes.
Serve as an expert of systems functions within Medicaid Clint Management System (MECM) and Appeals Management System (AMS) and provide guidance and assistance to customer units such as Division of Eligibility and Marketplace Integration (DEMI) and NYSOH Appeals Unit.

Minimum Qualifications Seven years of experience in information technology operations support, incident and problem management, enterprise systems support, or healthcare information systems administration, including experience with service request analysis, systems testing support, release coordination, operational reporting, incident response activities, systems performance monitoring, or vendor/service provider coordination within a large-scale technology environment.

Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.

Preferred Qualifications: Strong analytical, organizational, communication and stakeholder coordination skills and three years of experience in:
Supporting maintenance and operations for a large, complex information technology system.
Coordinating incident response and tracking issues through resolution.
Managing software releases, reviewing test results, and escalating implementation issues.
Analyzing service requests, documenting business processes, and using performance data to identify improvements.
Coordinating with contractors and stakeholders to ensure work follows established processes

Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Group, SPD/PROJASSNT/1458

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Corning Tower, Empire State Plaza, Room 2217

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference SPD/PROJASST/1458 included in the subject line or by mail to Human Resources Management Group, SPD/PROJASST/1458, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.