Position Information

NY HELPNo

AgencyState Comptroller, Office of the

TitleOffice Assistant 2 Customer Service (Spanish Language)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

Location

County Rensselaer

Street Address Office of Unclaimed Funds, 200 Jordan Road

City Troy

StateNY

Zip Code12180

Job Specifics

Minimum Qualifications Interested candidates must be reachable on the current eligible list for the Office Assistant 2 Customer Service, (Spanish Language) or eligible for transfer under Section 70.1 of the Civil Service Law.
70.1 Transfer:
To be eligible to transfer under Section 70.1 of the Civil Service Law, an individual must have one year of permanent competitive service in a qualifying title allocated to a salary grade 7 or above.
**In addition, in order to be considered for appointment to a Spanish language position, applicants will be required to demonstrate proficiency in Spanish at a level that will ensure their ability to adequately perform the duties of the position.

Minimum qualifications for provisional appointment:
To be eligible for a provisional appointment, candidates must have one year of permanent competitive or 55b/55c service in a clerical or keyboarding title allocated to a Grade 4 or higher. If appointed, candidate must take, pass and be reachable for permanent appointment from the next holding of the Office Assistant 2 Customer Service, (Spanish Language) exam administered by the NYS Department of Civil Service on a date to be determined.

Duties Description • Answer calls directed to the Office of Unclaimed Funds Communication Center that are received in English or Spanish.
• Receives calls from claimants and Reporting Organizations; Answers questions related to claim status, expected processing timeframes, form completion and required claim documentation; identifies property for Claim by Phone (PBP) eligibility, establishes claim and requests required proof documentation or recommends payment according to agency rules, regulations, policies and/or procedures.
• Answer emails directed to the Office of Unclaimed Funds Communication Center that are received in English or Spanish.
• Reads and interpret e-mails and attached correspondence and drafts response, images to appropriate claim, request check status request when necessary and completes change of address notifications.
• Process claims identified as simple (low value, single/living owners; easy to process).
• Read and interpret claim correspondence; perform database searches using information extracted from the correspondence; input claimant contact information (name, address, phone number); identify and link claim properties; determine if claim requirements have been met; draft new correspondence, approve claims for payment.

Additional Comments Desired Skills:

• Good computer skills
• Customer service experience
• Familiarity with unclaimed funds
• Experience working in teams
• Good communication skills – writing and verbal

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Joanne Pirfo

Telephone (518) 473-8805

Fax

Email Address recruit@osc.state.ny.us

Address

Street 110 State Street

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than September 05, 2015. Please reference Item #6087 JP
– GOER-JP when responding.

When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.