Review Vacancy
Date Posted: 02/04/16
Applications Due: 02/19/16
Vacancy ID: 27508
Position Information
NY HELPNo
AgencyChildren & Family Services, Office of
TitleBusiness Systems Analyst 4
Occupational CategoryOther Professional Careers
Salary Grade27
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $83493 to $102838 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Schenectady
Street Address Human Services Call Center
One Broadway Center, 9th Floor
City Schenectady
StateNY
Zip Code12305
Job Specifics
Minimum Qualifications One year of permanent competitive service as a Business Systems Analyst 4
OR
Eligible for 52.6 transfer.
If you are on the Civil Service Eligible List for this title you may receive a canvass letter.
Duties Description
Duties may include but not limited to:
Work as a team member in the Human Services (HS) Call Center.
Responsible for managing a team of Call Center Customer Business Representatives.
Define and implement the business strategies used by the Customer Relations team.
Manage all phases of customer development: analysis, business rules, performance metrics, SLA development and content building.
Responsible for Knowledge Base and Content Management.
Responsible for reaching target performance metrics, customer satisfaction levels and projects schedule deliverables.
Provide status reports to Executive Staff.
Additional duties will be discussed in detail during the interview.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name New York State Office of Children and Family Services
Telephone 518-473-7936
Fax 518-474-0017
Email Address eoajobpostings@ocfs.ny.gov
Address
Street Bureau of Personnel, EOA #16-45 JMF
52 Washington Street, 231 North
City Rensselaer
State NY
Zip Code 12144
Notes on ApplyingQualified candidates should send a resume and cover letter giving the Title, Location, and EOA Number of the position being applied for. Please provide your email address and your work, home and cell phone numbers. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.
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