Position Information

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk (hourly)

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.27 to $16.27 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class "Other" (generally Military Law positions)

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Unemployment Insurance Division

City Albany

StateNY

Zip Code12240

Job Specifics

Minimum Qualifications Minimum Qualifications: An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

Duties Description Standard Duties: As a Senior Employment Security Clerk in the Unemployment Insurance Division you would enter and retrieve information from systems for processing unemployment insurance benefits. You would correspond with claimants, employers, DEWS staff and TCC staff to resolve discrepancies and answer questions; process shared work claims; issue certificates of benefits; handle exception reports; and answer phone calls.

Additional Comments This vacancy does accept 55B/C applicants.

Please include the title and location of the position you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of the processing of your application.

Our office is unable to receive e-faxes at this time

Proof that you meet the minimum educational requirements for the position is required.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Vanessa Preville

Telephone 518-457-7167

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Dept. of Labor - Personnel Office

State Campus, Bldg. 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 30050 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.
Our office is unable to receive e-faxes at this time