Review Vacancy
Date Posted: 07/18/16
Applications Due: 07/28/16
Vacancy ID: 31600
Position Information
NY HELPNo
AgencyState Comptroller, Office of the
TitleOffice Assistant 2
Occupational CategoryClerical, Secretarial, Office Aide
Salary Grade09
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $33972 to $41756 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 7 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? Yes
Telecommuting allowed? No
Location
County Rensselaer
Street Address Office of Unclaimed Funds, 200 Jordan Road
City Troy
StateNY
Zip Code12180
Job Specifics
Minimum Qualifications Interested candidates must be reachable on the current eligible list for the Office Assistant 2 or eligible for transfer under Section 70.1 of the Civil Service Law.
Transfer via 70.1
To be eligible for a 70.1 transfer, an individual must have one year of permanent competitive service in a qualifying title allocated to a salary grade 7 or above.
Duties Description Process moderate to more complex claims relating to properties held or owing to individuals, estates, finders, and other entitled parties.
• Handle a wide variety of complex claims including but not limited to individual, finders, estates and multiple estate claims.
• Make determinations of claimant eligibility/entitlement or the validity of claims based on information collected from the claimant and other relevant individuals.
• Handle all questions directly with the claimant and/or their representatives; respond or escalate claims based on special circumstances.
• Be able to accurately recommend and complete the settlement process, effectively utilize the 3 UFPS processing systems, maintain the ability to process independently and demonstrate good decision making skills and consistently meet the established production and accuracy standards.
Provide supervisory assistance
• Answer staffs questions in a clear and consistent manner, review subordinate staff claims processed for accuracy, thoroughness and adherence to procedures and guidelines, monitor performance measures and standards, recommends training needs
Answers more complex claimant inquiries by phone, email and letters.
• Create well organized and accurate outgoing correspondence using appropriate standard sentences, answer e-mail correspondence timely using the established format and appropriate responses, assist customers via telephone concerning questions relating to OUF.
Additional Comments Knowledge, Skills, and Abilities:
• Good communication skills
• Demonstrated customer service experience
• Familiarity with Unclaimed Funds
• Experience working in teams
• Good computer skills
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Jackie Carter
Telephone (518) 474-1924
Fax (518) 474-486-6723
Email Address recruit@osc.state.ny.us
Address
Street 110 State Street
City Albany
State NY
Zip Code 12236
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than July 28, 2016. Please reference Item #05902 &05973– GOER-JDC when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.
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