Position Information

NY HELPNo

AgencyState Comptroller, Office of the

TitleEmployee Retirement System Examiner 3 (11 Positions)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade12

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $40172 to $49041 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Division of Retirement Services

90 State Street

City Albany

StateNY

Zip Code12236

Job Specifics

Minimum Qualifications Interested candidates must be reachable on the Employees’ Retirement System Examiner 3 List or eligible to transfer under Section 70.1 of the Civil Service Law.

To be eligible for a 70.1 transfer:
Interested candidates must have one year of permanent competitive service in a qualifying title allocated to a salary grade 10 or above.

Duties Description
Explains and interprets the Retirement and Social Security Law, the Comptroller’s Rules and Regulations, and Retirement System process and procedures by phone or email to members, retirees, union representatives, retiree organization representatives, financial planners, attorneys, accountants, legislators and their staff and other interested parties:
• Responds to incoming telephone calls from customers
• Completes emails sent from customers
• Completes member and pensioner death reports
• Faxes pertinent information as necessary
• Uses MEBEL system as well as various databases to look up customer and Retirement System information

Serves as a liaison between the caller and processing bureau representatives when inquiries are case specific or require a service commitment:
• Completes blue slips summarizing the questions and/or comments from customers that need to be relayed to the processing units for review and/or response

Participates in special projects at the request of management:
• Completes benefit projections per member request
• Conducts user testing for applications as necessary
Provides pre-service support to Information Representatives to help ensure timely and thorough member service:
• Assists Information Representatives at the Call Center and/or the Information Office, pre-screening customers with scheduled interviews by ascertaining their needs and resolving their basic questions

Processes requests from members and other interested parties for Retirement Systems’ forms and literature - this literature consists of nearly 100 different booklets and brochures:
• Takes down information obtained from customers via telephone or email including their names, addresses and literature requested, and relays this information to clerical staff for distribution

Additional Comments Desired Competencies:
• Exhibits excellent interpersonal skills with staff and customers, both over the telephone and
in-person,
• Possesses effective oral and written skills,
• Performs tasks accurately and within specific time frames,
• Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the Retirement System’s MEBEL database with its 60 different case types and 180+ action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures
• Demonstrates the ability to perform complex mathematical calculations as necessary
• Acquires, retains and applies extensive Retirement System knowledge to respond to customer inquiries

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Janelle A Manzer

Telephone (518) 474-5182

Fax (518) 474-486-6723

Email Address recruit@osc.state.ny.us

Address

Street 110 State Street

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than October 07, 2016. Please reference #07199 (11 positions)-JM when responding. (The Vacancy ID at the top of this posting should not be included).