Review Vacancy
Date Posted: 10/18/16
Applications Due: 10/31/16
Vacancy ID: 33818
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk - Spanish Language (Hourly) - Endicott
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $16.27 to $16.27 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8:30 AM
To 4:30 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Broome
Street Address Unemployment Insurance Division - TCC
2001 Perimeter Road
City Endicott
StateNY
Zip Code13760
Job Specifics
Minimum Qualifications MINIMUM QUALIFICATIONS
An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.
If you are considered for appointment to a “Spanish Language” position, you will be required to demonstrate proficiency in Spanish at a level that would assure your ability to perform the duties of the position properly.
Duties Description Standard Duties: As a Senior Employment Security Clerk (Spanish Language), you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public contact; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use computer terminals for input and retrieval of information. As a Senior Employment Security Clerk (Spanish Language) you would be expected to perform all of these duties in English and Spanish.
Additional Comments Accepting 55b/55c Candidates
Work hours will be discussed at interview
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Angel Nunez
Telephone 518-457-5808
Fax 518-485-9495 (Our office cannot accept e-faxes)
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street State Office Campus - Personnel
Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 33818 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.
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