Position Information

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Spanish Language) Hourly - Albany

Occupational CategoryOther Professional Careers

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.27 to $16.27 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Unemployment Insurance Division

State Office Campus Building 12

City Albany

StateNY

Zip Code12240

Job Specifics

Minimum Qualifications MINIMUM QUALIFICATIONS
An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

If you are considered for appointment to a “Spanish Language” position, you will be required to demonstrate proficiency in Spanish at a level that would assure your ability to perform the duties of the position properly.

Duties Description Standard Duties: As a Senior Employment Security Clerk (Spanish Language) in the Unemployment Insurance Division, your duties would include any of the following: communication with claimants, employers, and Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems for processing unemployment insurance benefits; processing employer and benefit documents, including those involved in the hearing process; reviewing ledgers and making computations to credit charges; processing employer registration forms and addressing employer rate inquiries; examining NYS-45 returns for any discrepancies and determining employer liability; reviewing and preparing documents for high speed scanning; and other clerical duties as needed.

Additional Comments Accepting 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Vanessa Preville

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #42895 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.