Review Vacancy
Date Posted: 07/18/18
Applications Due: 08/01/18
Vacancy ID: 55263
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Spanish Language) Hourly - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.27 to $17.27 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8:30 AM
To 4:30 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address Harriman State Campus, Building 12
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications An associate’s degree or 60 college semester credit hours AND one year of full time work experience in customer service**
OR
A high school diploma or GED AND three years of full time work experience, one year of which must be in customer service**
Qualifying experience may include: call center agent, customer service representative, sales representative providing information, bank teller, or telemarketer.
Non-qualifying experience includes: cashier, fast-food worker, gas station attendant, clerk, or security guard.
**Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position.
Duties Description As a Senior Employment Security Clerk (SL) assigned to DOL’s Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers’ inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. You would be expected to perform these duties in both English and Spanish.
Additional Comments To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing and reading Spanish at a level that will ensure your ability to perform the duties of the position.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Kristen Symonds
Telephone 518-457-1020
Fax 518-485-9495
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
Harriman State Campus, Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #55263 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.
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