Position Information

NY HELPYes

AgencyMental Health, Office of

TitleBusiness Systems Analyst 2, Central Office;

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 30%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address NYS Office of Mental Health

44 Holland Avenue

City Albany

StateNY

Zip Code12229

Job Specifics

Minimum Qualifications Non-Competitve Appointment:
Candidates must have a bachelor’s or higher degree AND three years of business analysis* experience where your primary duty was performing three of the five following activities:

• Using business analysis techniques to elicit requirements as the foundation for the solution to the organization?s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
• Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
• Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
• Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

*For the purposes of this examination, business analysis includes the following: the use of requirement elicitation techniques for improvement or automation of processes or functions; conducting research and documenting the current state of business process or function; participating in the implementation of system changes and enhancements; conducting system tests using test scenarios and documenting results; creating training, including procedure manuals for end users regarding new procedures and software; engaging in post implementation review and assessment; identifying, analyzing and resolving of issues inherent to existing systems; and acting as a liaison and interpreter between stakeholders and end users of the system.

Transfer:
Candidates must have one year of permanent status as a Business Systems Analyst 2, and be eligible for lateral transfer OR be eligible to transfer via Section 52.6 of the Civil Service Law.

Duties Description The Business Systems Analyst 2 (BSA 2) will lead, manage and coordinate OMH activities and projects to support, maintain, and enhance OMH clinical and business systems, and participate in the development of new information technology applications. This position is essential to our core mission and health and safety as we develop and maintain key health information systems in collaboration with both clinical and OITS staff. The incumbent will be instrumental in creating business requirements documentation, end-user solutions, quality assurance testing, and delivery of on-site and remote user training for OMH’s current and future clinical and business systems. The BSA 2 will serve as a bridge between the business owners and OITS to translate and advocate for OMH’s user requirements and to ensure that system specifications and functions can be understood and implemented.

Specific duties include, but are not limited to the following:

• Under the direction of the BSA 4, serve as the primary point of contact for various IT Projects including but not limited to Application Rationalization Implementation, OMH Modernization, and CERNER RHO.
• Create and maintain project task plans for several projects as listed above.
• Assist in the development and monitoring of OMH’s project management policies and procedures including but not limited to complete cost, gap, and fit analyses, tracking resource allocation, develop risk reports, and coordinate larger strategic planning efforts.
• Under direction of the BSA 4, oversee a multi-disciplinary team of BSA 1s, BSATs, IT specialists, contractors, and vendors.
• Lead time sensitive, special projects for OMH business units and stake holders geared toward increasing operational efficiency and efficacy through the use and adoption of available software solutions including but not limited to: power automate, power shell, share-point, teams, forms, etc.
• Schedule, coordinate and facilitate project team meetings.
• Track all project issues and facilitate obtaining resolutions.
• Ensure the professional development plans of junior staff includes training and adoption of tradition Project Management and Business Analysis skills.
• Assist unit leadership to in decision making regarding on-going maintenance and operations of all tier 1 applications.
• Provide oversight and guidance to junior staff in maintaining operational continuity during system outages, critical defect mitigation, and response planning.
• Foster continuous improvement of overall business analysis capability through education, research, and the incorporation of LEAN principles.
• Lead the analysis and revise flow charts, process models and technical specifications describing current and/or future IT systems and business processes, to include the impact of proposed process improvement initiatives.
• Under the direction of the BSA 4, prioritize business process changes to maintain system functionality and efficiencies and establish timetables which identify project milestones and set implantation goals for projects.
• Perform a variety of administrative functions related to the centralized business analysis office; and
• Perform a full range of supervisory duties for direct reports and ensure proper supervisory management exists for indirect reports. needs are understood and requirements are prioritized and at an appropriate level for the lifecycle phase.
• Perform a variety of administrative functions related to the centralized business analysis office; and
• Perform a full range of supervisory duties for direct reports and ensure proper supervisory management exists for indirect reports.

Additional Comments Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employerdiversity and promotes a workplace in which individual differences are recognized, appreciated, and respected. The New York State Office of Mental Health is an equal opportunity/affirmative action employer.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Aurora Korotchen

Telephone

Fax (518) 486-3897

Email Address OMHHRM@OMH.NY.GOV

Address

Street 44 Holland Avenue

City Albany

State NY

Zip Code 12229

 

Notes on ApplyingTo be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to omhhrm@omh.ny.gov. Please include the title of the position and Vacancy ID #167102 in the subject line of your email when applying.

You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.