Position Information

NY HELPNo

AgencyHigher Education Services Corporation

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17 to $17 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12110

Job Specifics

Minimum Qualifications PREFERRED QUALIFICATIONS:

• Proficient in Microsoft Office
• Work independently
• Be Detail Oriented
• Use effective time management
• Be able to communicate efficiently verbally and in writing
• Offer constructive feedback and provide suggestions to improve current procedure
• Using the skills above would allow new staff to research and resolve account issues.

Duties Description DESCRIPTION OF JOB DUTIES:

Duties include but are not limited to:

1. Monitor shared email boxes for correspondence and documentation.
2. Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information.
3. Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements.
4. Use databases as needed to validate the student meets the program eligibility criteria and Process documentation.
5. Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received.
6. Maintain spreadsheets and databases to catalog documentation and status
7. Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the student’s status.
8. Use database to look up student account records and status as requested.
9. Route emails as needed to other business units and escalate issues to supervisor.
10. Perform follow up activities to determine status and close out emails.
11. Assist with other tasks as assigned.
12. Perform other duties as assigned.

Additional Comments TELECOMMUTING INFORMATION: Initially positions work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview.

METHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny.gov, with VN# 3875, by the filing deadline listed in this posting.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Higher Education Services Corporation

Telephone 5184747556

Fax

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Ave

City Albany

State NY

Zip Code 12110

 

Notes on ApplyingMETHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny.gov, with VN# 3875, by the filing deadline listed in this posting.