Position Information

NY HELPYes

AgencyTaxation & Finance, State

TitleBusiness Systems Analyst 2 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address W.A. Harriman Campus

City Albany

StateNY

Zip Code12227

Job Specifics

Minimum Qualifications The title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment stat us converted to competitive states, without having to compete in an examination. Employees will then be afforded with all the same rights and serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Either a bachelors or higher degree
-AND-
three years of business analysis* experience where your primary duty was performing three of the five following activities:
1.Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).

2.Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).

3.Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).

4.Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.

5.Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

-OR-

A bachelors or higher degree
-AND-
possession of a Level 2 International Institute of Business Analysis/Certification of Capability in Business Analysis (IIBA/CCBA) Certification**
-AND-
one year of business analysis* experience where your primary duty was performing three of the five activities listed above.
-Or-
Possession of a Level 3 International Institute of Business Analysis/Certified Business Analysis Professional (IIBA/CBAP) Certification.**

*Business analysis experience includes the following: the use of requirement elicitation techniques for improvement or automation of processes or functions; conducting research and documenting the current state of business process or function; participating in the implementation of system changes and enhancements; conducting system tests using test scenarios and documenting results; creating training, including procedure manuals for end users regarding new procedures and software; engaging in post implementation review and assessment; identifying, analyzing and resolving of issues inherent to existing systems; and acting as a liaison and interpreter between stakeholders and end users of the system.

Examples of non-qualifying experience include but ARE NOT limited to:

• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources.
• Responsibility limited to forms design and changes to forms.
• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.
• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.
• Development of instructional materials and classroom training.
• Help desk duties including troubleshooting, resolving user issues, and providing customer service.


PROOF OF DEGREE IS REQUIRED WITH YOUR APPLICATION: PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS, DIPOLMA, OR FOREIGN EDUCATION EVALUATION WITH U.S. EQUIVALENCY SHOWING YOUR DEGREE WAS AWARDED.
_____________________________________

COMPETITIVE MINIMUM QUALIFICATIONS
• Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

• Current New York State employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

Duties Description • Communicate business process requirements to IT staff, program staff and stakeholders.

• Act as a liaison and interpreter between Department stakeholders, testing staff, ITS staff, and internal and external customers.

• Assist with the creation, validation and maintenance of process documentation, business rules, and additional specifications including flow charts, process models and technical specifications.

• Oversee the process for determining Asset Refresh readiness; work with ITS and Department staff to identify appropriate replacement equipment; assist in coordination and communication of Asset Refresh efforts.

• Act as one of the primary contact points for assisting with technology issues related to conference room equipment and/or system access.

• Assign and monitor the day-to-day tasks of subordinate staff.

• Identify training gaps with staff and assist in the planning, development and execution of training.

• Review and provide guidance to staff on complex issues.

• Address questions from Tax employees. When appropriate, ensure that help tickets are submitted. Follow-up on issues to ensure timely resolution.

• Prepare, review and publish detailed instructions and other documentation that will be used by department Help Desk Coordinators.

• Collaborate with ITS to monitor the progression of projects, service requests and incidents to ensure processes are functioning efficiently.

• Demonstrate strong, professional, respectful communication skills, both verbally and in writing.

• Adhere to the Department rules and policies including Code of Conduct, ethical practices, time and attendance rules and regulations.

Additional Comments Work hours, travel, and telecommuting options (after 6 months) to be discussed during the interview.

Appointment to each level of the traineeship will depend on which minimum qualifications are met.

New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Laurie Carlow

Telephone 518-402-7738

Fax

Email Address External.Application@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified Candidates should submit a cover letter stating how they qualify (ex: transfer, NY HELPS) with their resume and proof of bachelor’s degree and/or IIBA/CBAP certification by copying the web address below into your browser to complete the online application for the Department of Taxation & Finance.

Within the application you will attach your resume and cover letter, and any applicable certifications/documentation.

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https://www7b.tax.ny.gov/HELP/gateway/HELP.home
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If applicable, unofficial transcripts should show your name, school name, and degree conferred.

Failure to provide necessary proof that you meet the minimum qualifications as outlined above may result in your disqualification.

Please reference the vacancy ID number, job title and the Systems Innovation Division in the subject line of your response.