Position Information

NY HELPYes

AgencyPeople With Developmental Disabilities, Office for

TitleMental Hygiene Program Evaluation Specialist 4-CNY DDSO

Occupational CategoryAdministrative or General Management

Salary Grade662

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $100845 to $127474 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Oneida

Street Address 401 Turin St

City Rome

StateNY

Zip Code13440

Job Specifics

Minimum Qualifications MINIMUM QUALIFICATIONS:

COMPETITIVE MINIMUM QUALIFICATIONS:
You must be reachable for appointment on the current Civil Service eligible list used for filling this title.


NON-COMPETITIVE MINIMUM QUALIFICATIONS:
A bachelor's degree and four years of professional program evaluation experience in a human services setting, which includes the design, modification, and/or utilization of data collection instruments and processes; conducting analysis; and the preparation of reports and other documents; all for the purposes of assessing program operations, improving program effectiveness and efficiency, and informing future program development. Two years must have been at a supervisory level.

Qualifying program evaluation experience is considered to be professional-level experience in which your primary responsibility is the design, modification, and/or utilization of data collection instruments and processes; conducting analysis; and the preparation of reports and other documents; all for the purposes of assessing program operations, improving program effectiveness and efficiency, and informing future program development. Such experience would include the following activities: determining or assisting in the determination of appropriate performance indicators for a program or organization; reviewing organizational performance to determine the level of compliance with the standards of oversight agencies; leading, facilitating, or participating in root cause analysis, failure mode and effect analysis, and performance improvement projects; designing and/or using existing outcome measurement instruments and processes; collecting, aggregating and analyzing data and presenting the results of the effort in reports and other documents; designing, modifying, and/or analyzing the results of client satisfaction surveys; collecting and maintaining monthly and quarterly data for regulatory bodies such as the Joint Commission; leading and/or participating in accreditation reviews and survey-readiness activities; and investigating critical incidents to identify deficiencies, patterns and trends, and in order to recommend remedial actions.

Non-qualifying program evaluation experience includes, but is not limited to, conducting assessments of individual clients needs, evaluating individual clients outcomes, or administering psychological tests to individual clients; non-professional-level experience (e.g., secretarial or administrative support activities, even if the experience is gained in a qualifying program evaluation unit); or experience in which program evaluation responsibilities did not represent the preponderance of your duties (e.g., experience supervising or managing a clinical program area, in which you evaluated the effectiveness of your own program or used the reports and/or data prepared by program evaluation staff to improve day-to-day operations).

A human services setting is considered to be any organization or institution that provides direct care or support services for individuals, families, or groups in a hospital, psychiatric hospital, psychiatric clinic, community mental health clinic, nursing or rehabilitation facility, correctional facility, intermediate care facility, institutional or school setting, or community based residential and/or day program.


PROMOTIONAL QUALIFICATIONS:
One year of permanent, contingent permanent, non-competitive NY HELPS** or 55 B/C service as a Mental Hygiene Program Evaluation Specialist 3.


70.1 or 52.6 TRANSFER QUALIFICATIONS:
One year of permanent, contingent permanent, non-competitive NY HELPS** or 55 B/C service allocated to a Grade 25/M2 or higher deemed comparable to a MH Program Evaluation Specialist 4 by the Department of Civil Service.

If you have received a permanent appointment to a qualifying title listed and served provisionally*** in that title immediately preceding your permanent appointment, such provisional service may be counted towards meeting the time in title required for appointment.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.


REASSIGNMENT QUALIFICATIONS:
Current Office for People with Developmental Disabilities employees with one year of permanent, contingent permanent, or 55 B/C service as a MH Program Evaluation Specialist 4.


55 B/C QUALIFICATIONS:
• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary)
• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.

Non-Competitive Promotion (NCP)- NOTE: If three or fewer qualified and interested promotional candidates respond to this notice, the agency may, at is discretion, nominate a qualified employee for non-competitive promotion under the provisions of Section 52.7 of the Civil Service Law. To qualify, you must be a current OPWDD employee and have one year of service as a Mental Hygiene Program Evaluation Specialist 3.



PREFERRED QUALIFICATIONS:

• Ability to maintain productive working relationships throughout Administrative Units, Community Representatives, other entities of the State, Colleagues, Union Representatives and Subordinates.
• Knowledge of the principles and practices involved in directing the activities of a large subordinate staff, including subordinate supervisors.
• Knowledge and experience in administration principles such as developing objectives and formulating policies, forecasting and planning, organizing, developing personnel, coordinating and informing, guiding and leading, testing and evaluating, among others.
• Ability to assign, train, and develop staff; overseeing quality assurance and maintaining professional and ethical standards in the delivery of services to people with developmental disabilities; developing, implementing, communicating, and evaluating program goals, policies, and procedures; coordinating ongoing quality improvement efforts with services provided by other disciplines within the organization; identifying, acquiring, and allocating resources needed for program implementation.
• Ability to adapt and lead others in changing policies, procedures, philosophy.
• Ability to prepare a variety of written material that is clear, concise, and user friendly.
• Skills in conflict management and problem solving.
• Working knowledge of applicable federal and state regulations governing programmatic operations.
• Willingness to adjust personal schedule to meet agency and local organizational need.
• Ability to travel to and from various sites within a reasonable amount of time.

Duties Description POSITION DESCRIPTION:

The Mental Hygiene Program Evaluation Specialist 4 in Central New York DDSO functions as the Director of Quality Improvement. The CNY Quality Improvement Director is responsible for the management and oversight the following departments: Health Information Management Department, Public Affairs, Medicaid Compliance Liaison, Habilitation Coordinator, Incident Management, Family Care Coordinator, and Quality Improvement Liaisons.

#LI-JB3

PRIMARY DUTIES AND RESPONSIBILITIES:

Regulatory Compliance Within State Operations: Participates as a member of the CNY DDSO Leadership Team to make decisions to support efficient program operations and improve the quality of services in CNY DDSO. Supports CNY DDSO to ensure regulatory compliance, monitor and analyze trends, formulate ways to improve systemic issues identified, and ensures comprehensive corrective actions plans are written. Quality Improvement Liaisons are responsible for participation in agency committees and work groups to review new regulations, policies and procedures upon promulgation and assist in training and implementation. Serves as a point person with Bureau of Program Certification pertaining to survey and compliance issues, assists state operation teams with completion and monitoring of Plans of Corrective Action, Tracks Survey deficiencies, analyze data and trending reports, and makes recommendations to improve program efficiencies. Conducts reviews at sites and provides feedback regarding deficient practices and recommendations for improvement. Provides ongoing training, resource distribution analysis and maintains a SharePoint site of resources. Where supervisory or administrative staff feel vulnerable for an adverse survey or other indicators of quality concerns in certified settings, provide technical assistance and support.

Incident Management (State Operations): Three Incident Management Coordinators review, process, and maintain records for all reportable and serious reportable incidents that occur within CNY district to ensure regulatory compliance. QI Director is responsible for directly overseeing the operations of the Incident Management Unit by reviewing all incidents to ensure appropriate protections, ensures regulatory compliance, ensures appropriate Corrective Action Plan responses, participates as a member of both Incident Review Committees, monitors and provides trending information for incidents, works with IMU and teams to ensure appropriate responses to CAP Audits and Mortality Review recommendations, and discusses systemic issues and possible corrective actions with leadership and other departments for systemic changes to improve quality. Ensures training of newly hired staff as well as supervisors and new TTL’s occurs routinely. The Incident Management Unit interfaces with the Office of Investigations and Internal Affairs (OIIA) as they work through serious incident investigations. Contact with local law enforcement and follow up with those departments is also routine.

Medicaid Compliance: The Quality Improvement Department works with various audit teams for waiver services as they request documentary evidence to support Medicaid billing. Training of all DDSO employees in compliance activities is also the responsibility of this department. Maintain records for various agency audits and reviews. QI Director provides direction and/or guidance to Medicaid Compliance Liaison and Habilitation Coordinator regarding compliance issues that could negatively impact billing or quality of services, look for systemic trends and problem solve solutions.

Family Care Certification: Site inspections, review of required documentation and all other related interviews and observations are an integral part of the role of Quality Improvement within Family Care as new sites are opened and existing sites are recertified. Family Care Coordinator is responsible for FC Policy and Procedure coordination and ensuring regulatory compliance.

Operating Certificates for State Operations Sites and Waiver Services: Completes applications for renewal and maintenance of CNY DDSO's operating certificates and provides advisement, processes all Certificates of Need, maintains data base for operating certificates, tracks all changes to operating certificates.

Health Information Management: Health Information Management Department responsibilities include paper and electronic records management, records release requests, HIPAA, litigation, TABS coordination and access, choices coordination and access, reports, FOIL requests, and electronic records support/assistance. The QI Director oversees the Health Information Management Unit under the direction of the HIMA3 by problem solving, lending support, and guidance. Oversees electronic record implementation of new forms, local QRG’s, and problem-solving issues. Ensures downtime emails and other relevant information is shared.

Interaction with Clinical Departments: The Quality Improvement office will routinely work with clinical discipline coordinators to develop policy and procedures, devise ways to implement new directives from Central Office and/or to advise program operations teams to better carry out their mission.

Public Affairs/Volunteer Services: Public Affairs responsibilities include Employee Support coordination, Volunteer/Intern Program, Info-Central publication, AOD scheduling and support, Policy Management and Posting on SharePoint, RIA Reduction Committee co-chair, coordinating community events, and monthly note review support. QI Director may be assigned tasks and responsibilities with the AOD system.

Habilitation Coordinator: The Habilitation Coordinators role includes training and support for all agency Habilitation Specialists, implementation and training to ensure HCBS Settings regulations are met, training and technical support regarding individual’s rights, HCBS Rights, lease occupancy agreement, act as the CNY DDSO CCO Liaison by liaising and meeting routinely with CCO agencies to work through any Life Plan or other technical issues; chairs the Satisfaction Survey Committee which gathers and analyses information regarding individual’s satisfaction with person centered services provided by the agencies to make recommendations for quality improvement in services.

Liaison with Outside Agents: The Quality Improvement Department links with OPWDD’s Division of Quality Improvement, as well as, with the Bureau of Program Certification on a very frequent basis. Discussion of regulatory interpretation, providing field-based advisory guidance to these departments on new initiatives, and working cooperatively with BPC/DQI on training, troubleshooting areas of concern and new initiatives all occur with great frequency. The department also acts as liaison with OPWDD Legal Counsel, Office of Audit Services, The Justice Center for the Protection of People with Special Needs and other state agencies as the need is expressed.

Special Projects: The Quality Improvement department is responsible for all of the US Census Bureau. Quality Improvement staff are very involved with additional agency-wide committees, investigating family complaints and other miscellaneous requests. Serves in the rotations as the Administrator On Call (AOD) for CNY DDSO.

Additional Comments TITLE: Mental Hygiene Program Evaluation Specialist 4 (NY HELPS)

NUMBER OF POSITITONS: 1

SALARY GRADE: M-2 (62)

SALARY: $100,845, - $127,474

NEGOTIATING UNIT: Management Confidential (06)

OFFICE/REGION: State Operations Region 2

DIVISION/DEPARTMENT: Central New York DDSOO/Quality Improvement

LOCATION: 401 Turin Street
Rome, NY 13440

SHIFT/PASS DAYS: 8:00 a.m. – 4:30 p.m.
Sat/Sun Pass Days; With the flexibility to work outside of this schedule to meet programmatic needs.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Central NY DDSO-Attn: Human Resources

Telephone 315-339-0110

Fax 315-338-0443

Email Address Centralny.careers@opwdd.ny.gov

Address

Street 8163 Gore Rd

City Rome

State NY

Zip Code 13440

 

Notes on ApplyingAPPLICATION PROCEDURE: Submit cover letter and/or résumé by 11/01/2024, to:

Central New York DDSO
Attn: Human Resources
Rome NY 13440
Fax: 315-338-0443
E-mail:

Please reference the above EOA # 24-221 in all correspondence.

Additional Comments

NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).? HELPS Program titles may be filled via a non-competitive appointment.? This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title.

At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status.? You will not have to take an exam to gain permanent competitive status.?

• Local Bidding Agreements will be honored.

• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume.

• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.

• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice

• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtain information and RA forms.

NYS Offers Incredible Benefits!

• Savings programs such as the U.S. Savings Bond and the College Savings Plan.

• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.

• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.

• Life insurance and Disability insurance.

• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
NYS offers Incredible Benefits!

Paid Holidays and Leave
• Thirteen (13) paid holidays each year.
• Thirteen (13) days of paid vacation leave initially.
• Five (5) days paid personal leave each year.
• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
• Up to three (3) days professional leave each year to participate in professional development events.

Health Care Coverage
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.

Retirement Program
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.

Professional Development and Education and Training
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit https://goer.ny.gov/training-and-professional-development.

Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit https://oer.ny.gov/public-service-workshops-program-pswp.

• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.