Position Information

NY HELPYes

AgencyHealth, Department of

TitleHealth Systems Specialist 2 (NUT) (NY HELPS) - 46579

Occupational CategoryOther Professional Careers

Salary Grade20

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $72032 to $91381 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address Center for Residential Surveillance, Division of Residential Support, Centralized Complaint Intake Program Complaint Resolution Unit

875 Central Avenue

City Albany

StateNY

Zip Code12206

Job Specifics

Duties Description The Centralized Complaint Intake Program, Case Resolution Unit is responsible for conducting off-site investigations, conducting quality assurance reviews of onsite investigations, and serving as a liaison with the Long Term Care Ombudsman Program (LTCOP). Providing expertise in dietary compliance, the incumbent will conduct impartial quality assurance reviews in accordance with Center policies and procedures. Ensuring the maintenance of a confidential process, the incumbent will review all relevant records related to complainant appeals and pertinent documentation related to the appeal. They may also conduct witness interviews. Using this information, the incumbent will determine whether evidence supports the on-site surveillance findings and make recommendations to address them, identifying the need to support and reeducate surveillance staff, if applicable. The incumbent will also identify potential areas for improvement and identify opportunities for better communication and training across programs, as well as identify any weaknesses in the governing processes or policies and make recommendations for improvement. The incumbent will serve on the Center’s Quality Assurance and Performance Improvement Committee, attending meetings as scheduled. As a member of the Committee, the incumbent will serve as a transformational leaders and support a positive work culture, identify opportunities for quality, process and performance improvement, provided expertise to guide projects, participate in specific tasks as agreed upon by committee members, identify opportunities for growth, provide timely feedback with request for information and participation and participate in ad-hoc subcommittees and workgroups in alignment with their area of expertise. As assigned, the incumbent will conduct off-site surveys of long-term care providers throughout the state, perform provider and patient interviews, review provider-developed materials for appropriateness, and collect evidence to support findings. As a member of an interdisciplinary team, the incumbent will assist in tracing and investigating complaints filed by members of the Long-Term Care Ombudsman Program and facilitate discussions with Program staff to provide technical assistance and education in alignment with their area of expertise. The incumbent will complete other duties as assigned, including supporting support emergency preparedness activities and/or initiatives.

Minimum Qualifications Permanent Transfer Candidates: Current NYS Department of Health Employee with one year of permanent or contingent-permanent, competitive, status as a Health Systems Specialist 2 (Nutrition), G20 OR current NYS employee with one year of permanent or contingent-permanent, competitive, status in a title G18 or higher and eligible to transfer under Section 70.1 of the NYS Civil Service Law.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In June 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Candidates Via NY HELPS: Current registration with the Commission on Dietetic Registration AND two years of experience in one or more of the following areas: providing clinical services in a licensed healthcare facility or program or utilizing clinical knowledge in the review or oversight of clinical services for reimbursement or quality assurance purposes.

Preferred Qualifications: Ability to evaluate records against applicable laws and regulations and ability to gather data as needed for reports and recommendations. Excellent organization, interpersonal and oral and written communication skills. Ability to interpret regulations and policies and produce quality guidance documents for all audiences. Federal Surveyor Minimum Qualifications Testing certification. Ability to prepare reports and develop, implement, and maintain policies, procedures and educational trainings or other resources.

Additional Comments The incumbent must pass the Surveyor Minimum Qualifications Certification Test (SMQT) within 1 year of appointment.

This position is part of the NYS HELPS program. No examination is required.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Human Resources Management Group, SM/HSS2/46579

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street RM 2217, Corning Tower Building, ESP

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference SM/HSS2/46579 included in the subject line or by mail to Human Resources Management Group, SM/HSS2/46579, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.