Position Information

NY HELPYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52198 to $66634 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address WA Harriman State Office Campus

City Albany

StateNY

Zip Code12227

Job Specifics

Duties Description The incumbent will be required to:

Assist in the development and execution of test conditions by participating in a range of test activities from preparing test conditions, performing tests, reporting test results to analyzing defects and recommending solutions;

Work with employees at all levels and perform analysis of taxpayer reported issues, system issues or limitations, etc. and recommend solutions to resolve the issue;

Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases;

Communicate verbally and in writing; in a clear, concise and professional manner, with all levels of staff;

Understand and logically explain complex technical requirements and provisions to internal users;

Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments with a strong attention to detail, and the ability to work well in a team environment as well as independently;

Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments;

Perform with the highest level of integrity, acting within the department’s code of conduct; state ethics laws, and department policies;

Manipulate an alphanumeric keyboard and use a PC to enter data, produce reports, access files and databases;

Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; and

Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications Candidates must be current NYS employees eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:
? Taxpayer Services Specialist Trainee 1
Associate’s degree or completion of 60 semester credit hours

? Taxpayer Services Specialist Trainee 2
Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.

? Taxpayer Services Specialist 1
An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.

Starting salary for Taxpayer Services Specialist Trainee 1 $44,169.
Starting salary for Taxpayer Services Specialist Trainee 2 $49,363.

Additional Comments Work hours and telecommuting to be discussed at the interview. This position is located in Albany, NY.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Gianna Scalzetto

Telephone 518-457-9324

Fax

Email Address External.Application@tax.ny.gov

Address

Street WA Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application, you will attach your resume & unofficial transcript.
https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Current NYS employees may be contacted for their Social Security Number to verify their employment.