Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Internship (Shared Platform Services), Ref# 8624

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $22.61 to $25.36 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Swan Street, Core 4

City Albany

StateNY

Zip Code12223

Job Specifics

Duties Description The Student Assistant will provide the Engineering Services team assistance with reviewing, fulfilling and transitioning Engineering Intakes

Specific duties include, but are not limited to, the following:

• Use of the NYS ticketing system ITSM Service Now to manage all aspects of tickets related to the Engineering Intake process. This includes assigning, updating and reporting on ITSM Service Now requests.
• Review Intake requests to verify all information that has been submitted is in compliance with NYS ITS standards
• Provide technical guidance to ITS and agency application staff on how to fill out the Bill of Materials and submit Engineering Intake requests
• Update requests and assign to the appropriate build team.
• Monitor and track the progress of the Intakes
• Perform QA to verify the build has been completed as requested.
• Follow processes to transition completed builds to the Data Center Hosting Operations teams.
• Run ITSM reports to provides status of Intakes
• Work to improve and automate the process as needed

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits of Working for NYS for eligible employees:
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than January 28, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.