Position Information

NY HELPNo

AgencyFinancial Services, Department of

TitleEngagement and Digital Communications Manager (Special Assistant, NS)

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $90931 to $114940 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 25%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 6 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County To Be Determined

Street Address Albany- One Commerce Plaza

NYC- One State Street

City Albany/NYC

StateNY

Zip Code12257

Job Specifics

Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

The Department of Financial Services is seeking candidates for the position of Engagement and Digital Communications Manager in External Affairs. Duties include, but are not limited to, the following:

• Drives external engagement between DFS and key stakeholders through digital communications and in-person and virtual events;?
• Assists in development and execution of social media and digital communication strategies and campaigns to engage regulated entities, consumers, trade associations, DFS staff, and other stakeholders; drives awareness of DFS initiatives; and incite action when needed;
• Creates, curates, and manages content for digital platforms (social media, website, emails, newsletters, intranet, and more), ensuring consistency with DFS brand voice and messaging;
• Writes, builds, and distributes internal and external newsletters, email campaigns, video scripts, and other digital communications to keep stakeholders informed and engaged;
• Edits reports, website content, emails, and other written communications from around the organization;
• Assists with Superintendent event calendar, logistics, and briefings, as well as staffing duties;??
• Tracks and analyzes the performance of digital platforms and campaigns, using data to optimize strategies and content;
• Responds to and engages with stakeholders on digital platforms in a timely manner;
• Stays up-to-date on digital communications and engagement best practices and tools to continuously improve DFS engagement efforts.

Minimum Qualifications Preferred Qualifications

• Bachelor’s degree in communications, marketing, public relations, English, or a related field and three years of experience, or an Associate degree in the same fields noted above and five to seven years of experience.
• Qualifying experience is being defined as experience in external affairs, communications, public relations, or a similar field. ?
• Proven experience in digital communications, social media management, or a related communications role.
• Excellent written and verbal communications skills, attention to detail, and organizational skills.
• Proficiency in social and digital media platforms and management tools, including LinkedIn, Meta Business Suite, X, YouTube, ClickUp, GovDelivery, and more.
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint.
• Knowledge of SEO best practices and Google Analytics.
• Creative thinker with ability to generate innovative ideas for engaging content.
• Strong analytical skills with the ability to interpret data and make data-driven decision.
• Strong organization and project management skills with the ability to manage projects from inception to go-live.
• Ability to work independently and as part of a face-paced collaborative team.
• Ability to initiate and maintain relationships across a diverse set of stakeholders.
• Graphic design and photography skills or experience with design tools (Canva, Adobe Creative Suite) a plus.

Appointment method:

This is an appointment to a position in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the appointing authority.

Additional Comments Please note that a change in negotiating unit may affect your salary, insurance and other benefits.

Salary: $90,931 - $114,940 (salary commensurate with experience)

Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $3,400 annual downstate adjustment.

Appointment Status: This is an appointment to a position in the exempt jurisdictional class.

Appointment to this position is pending Governor Appointment’s Office and Division of Budget approval.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Nathan Keiper

Telephone

Fax 518-402-5071

Email Address NCE.Notifications@dfs.ny.gov

Address

Street One Commerce Plaza

Suite 301

City Albany

State NY

Zip Code 12257

 

Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than April 14, 2025 to the email address listed below. Please include Box# (Box EDCM-SA-00155) in the subject line of your email to ensure receipt of your application. Email submissions are preferred.

Please be advised that the New York State Department of Financial Services does not offer sponsorship for employment visas.

Nathan Keiper
Box EDCM-SA-00155
New York State Department of Financial Services
Office of Human Resources Management
One Commerce Plaza, Suite 301
Albany, NY 12257
Email: NCE.Notifications@dfs.ny.gov
Fax: (518) 402-5071

All candidates that apply may not be scheduled for an interview.


Public Service Loan Forgiveness
Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service


AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it.

All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.