Position Information

NY HELPNo

AgencyCourt Administration, Office of

TitleNetwork/System Technician Series 1574

Occupational CategoryI.T. Engineering, Sciences

Salary Grade21

Bargaining UnitNone listed

Salary RangeFrom $58100 to $76112 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Other (see below)

"Other" Explanation This position is in-person and may require occasional off-hours work.

Hours Per Week 35

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Rensselaer

Street Address 125 Jordan road

City Troy

StateNY

Zip Code12180

Job Specifics

Duties Description ASSIGNMENT:
Our Network Operations Team seeking a technician to assist with monitoring the of UCS statewide networks and systems to ensure optimal uptime. Understanding of network concepts such as routing, subnetting and LAN/WAN topology is required. The successful applicant should be able to troubleshoot networking, application, and infrastructure alarms using data from Solarwinds, Zabbix, Cacti, and Grafana. They should have a basic understanding of scripting using PowerShell, bash, and SQL. The position is in-person and may require occasional off-hours work.

Minimum Qualifications POSITION TITLE: NETWORK SYSTEM TECHNICIAN III JG: 21

BASE SALARY: $76,112

QUALIFICATIONS:
Bachelor's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians III work under close supervision in the Division of Technology performing second-level troubleshooting support and training to end-users and escalating the most complex problems to Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.

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POSITION TITLE: NETWORK SYSTEM TECHNICIAN II JG: 18

BASE SALARY: $63,083

QUALIFICATIONS: Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical
experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Technology performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties

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POSITION TITLE: NETWORK SYSTEM TECHNICIAN I JG: 16

BASE SALARY: $56,411

QUALIFICATIONS: Associate's degree from an accredited college or university in computer science; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians I work under direct supervision in the Division of Technology performing first-level troubleshooting support to end-users. They receive calls and inquiries, provide basic support in accordance with established processes, document incidents and remedies and escalate complex incidents to higher-level support personnel. Network/System Technicians I are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.

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POSITION TITLE: NETWORK SYSTEM TECHNICIAN II JG: 18

BASE SALARY: $64,971

QUALIFICATIONS: Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Technology performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.

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POSITION TITLE: NETWORK SYSTEM TECHNICIAN II JG: 16

BASE SALARY: $58,100

QUALIFICATIONS: Associate's degree from an accredited college or university in computer science; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians I work under close supervision in the Division of Technology performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to higher-level support personnel. Network/System Technicians I are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.

Additional Comments LOCATION: Office of Court Administration - Division of Technology & Court Research
125 Jordan Road, Troy

CLASSIFICATION: NON-COMPETITIVE

GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work performed by persons assigned to this title. They do not include all job duties performed by employees in the title, and every position does not necessarily require these duties. Although a position is available and situated at a specific location, the appointee may be subject to reassignment to any position in the same title in this promotion unit dependent upon the needs of the Unified Court System. All applications received from this announcement ay be used to fill any vacancies in this title that may occur in this court or agency within the next six (6) months.
Position(s) available at the present time: 7.

APPLICATION PROCEDURES: All interested persons meeting the minimum qualifications are encouraged to submit a UCS-5
Application for Employment form (obtainable from any administrative office in a court building or on the web at
www.nycourts.gov/careers/UCS5.pdf) and a resume to:

Gail Testo
Senior Management Analyst
Office of Court Administration, Division of Technology & Court Research
125 Jordan Road
Troy, NY 12180
dotapply@nycourts.gov

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Gail Testo

Telephone

Fax

Email Address Dotapply@nycourts.gov

Address

Street 125 Jordan Road

City Troy

State NY

Zip Code 12180