Position Information

NY HELPNo

AgencyHigher Education Services Corporation

TitleProgram Aide

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $25.58 to $25.58 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 99 Washington Ave Albany NY 12210

City Albany

StateNY

Zip Code12110

Job Specifics

Duties Description Duties include but are not limited to:

1. Perform complex financial adjustments on defaulted student loan accounts.

2. Draft well-written email responses to inquiries from Trellis, lenders/servicers and HESC staff regarding FFEL loans transferred, issues with documentation, and/or to request additional information. Compile supporting documentation from microfilm, paper, or microfiche to include in the email responses.

3. Supervise staff; answer questions and provide guidance on projects. Monitor workflow, staff performance and time/attendance.

4. Use HESC mainframe systems, the Default Client Management Systems (DMCS) and Active Loan Finance, to research accounts, update information and print screens as needed. Update information retrieved into complex spreadsheets and databases.

5. Retrieve and compile collateral and judgement documentation, from microfilm, PDFs, and paper files, for accounts assigned to the U.S. Department of Education or ECMC and accounts Transferred to Trellis.

6. Perform various clerical or office assistance tasks such as scanning documents, retrieving documents from microfilm or microfiche, verifying accuracy of data from scanned documents, filing and faxing.

7. Performs other duties as assigned.

Minimum Qualifications Minimum QUALIFICATIONS:

Two years* of experience performing clerical, keyboarding, or paraprofessional work in an office environment.
*Bachelor’s degree may substitute one year of relevant experience.

Preferred QUALIFICATIONS:

• Excellent written and verbal communication skills and listening skill.

• Strong interpersonal skills.

• Commitment to the value of higher education.

• Strong interpersonal and human relations skills.

Additional Comments TELECOMMUTING INFORMATION: Initially positions work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview.

NOTE: HESC’s business hours require working between 8:00 a.m. and 5:00 p.m.

This position may be eligible for 55b/c designation and candidates with 55 b/c eligibility are encouraged to apply. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter. For 55 b/c consideration, candidates must satisfy at least one of the Open Competitive qualifications listed. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov).

NYS is an equal opportunity employer.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually, plus two (2) floating holidays
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview.

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Higher Education Services Corporation

Telephone 5184747556

Fax

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Ave

City Albany

State NY

Zip Code 12110

 

Notes on ApplyingMETHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at resumes@hesc.ny.gov by the filing deadline listed in this posting.