Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2 - Hourly - 9936

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $32.06 to $32.06 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 7 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 31 British American Blvd.

City Latham

StateNY

Zip Code12110

Job Specifics

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of an ITS3 (G23) within the Data Center Services (DCS) Linux Unit, the Information Technology Specialist 2 will support x86 Linux Server environments at centralized data center locations and at field offices throughout NYS.
- As a Linux Server Administrator you will be required to install, configure, and maintain Linux operating systems for several state agencies. This role includes server-side functions and troubleshooting activities that support business-critical applications and activity. Linux administrators manage user access and monitoring system stability and security through daily access and use. Troubleshoot issues by examining server log data and reviewing network statistics, as well as installing server-side agent software, such as Commvault, Zabbix, Splunk, Stealth, VMware Tools, etc.
- Linux Management of Red Hat Enterprise Linux (RHEL) Server versions 8 and 9 involves configuration of network and storage settings. Candidate will be required to work with the enterprise server application and/or database team(s) to assist in installation and configuration of their software.
- Linux systems and servers may require a high level of risk assessment and customer support. Because Linux is an open-source operating system, administrators generally communicate and work with other developers to develop and implement systems extensions. This position will require the candidate to work closely with the Chief Information Security Office (CISO) to identify and address vulnerabilities within a server.
- Linux administrators also perform regular maintenance and troubleshooting on the server-side. This aspect of the role requires Linux administrators to review and report error logs and work on solutions. Often, Linux administrators must work directly with the system source code to make the necessary changes to ensure reliable performance and then integrate all amendments into the system as a whole.
- Manage and process requests, incidents, problem, and change requests via the Service Now\ITSM system. Responsibilities include completing work associated with request tasks, submitting change requests for scheduled off-hours tasks, and resolving incidents assigned to DCS LINUX. Provide detailed updates in work notes in accordance with incident severity and service level objectives.
- Participate in On Call rotation with Primary responsibilities. These responsibilities include taking calls from Service desk after business hours (7 pm – 7 am) to remotely administer systems to resolve P1 or P2 incidents while on-call and contact vendor support if/when needed.

Minimum Qualifications Either 1. a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;

Or 2. a bachelor's or higher-level degree in any field AND one year of experience in information technology;

Or 3. 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology;

Or 4. two years of experience in information technology.

Experience in information technology includes experience in one or more of the following computer-related areas: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology. If verifiable, we will accept and prorate appropriate part-time and volunteer experience.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.