Position Information

NY HELPNo

AgencyTeachers' Retirement System

TitleDirector - Infrastructure and Operations

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)

Salary RangeFrom $150366 to $169238 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 10 Corporate Woods Drive

City Albany

StateNY

Zip Code12180

Job Specifics

Duties Description Position Summary:
This position oversees the Infrastructure and Operations Department of NYSTRS. This encompasses responsibility and accountability for all departmental functions including, but not limited to budgeting, personnel planning, review/approval of technological strategies, supervision of daily operations, enterprise architecture, security, BCP/DR, and customer service.

Job Duties:
The duties of the Director - Infrastructure and Operations include, but are not limited to, the following:
-Provides department vision for strategy, operating model, product and service offerings and workforce
-Contributes to the development and execution of the enterprise-wide IT strategy
-Fosters open communication within the department and with stakeholders
-Aligns infrastructure and operations strategy with customer support goals, ensuring high service availability and responsiveness
-Ensures infrastructure and operations teams are accountable for meeting or exceeding SLA commitments
-Develops and monitors key performance indicators and takes required action as appropriate
-Aligns cloud architecture decisions with customer support requirements and service-level commitments
-Drives continuous improvement initiatives to reduce downtime, latency, and support escalations
-Responsible for the development and approval of the departmental budget to ensure it’s consistent with the overall strategic objectives of IT and NYSTRS
-Provides technical advice, guidance, direction, and authorization for IT projects and procedures
-Develops, implements, and enforces IT policies, standards, procedures and methodologies
-Assesses and plans IT Infrastructure and Operations staffing needs to meet organizational and departmental strategic objectives
-Ensures staff training and development needs to enhance employee productivity
-Oversees all staff related HR issues
-Actively participates in enterprise project review/advisory committees
-Reviews and approves contracts and purchase agreements
-Interacts with all departments to be aware of departmental/organization needs and find technologies to meet those needs
-Ensures all NYSTRS data centers are redundant and can be recovered within stated time objectives
-Collaborates closely with the Risk department to enforce security and ensure compliance with security strategy and standards
-Establishes governance and monitors effective controls for the processes and functions performed by I&O teams
-Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required

Minimum Qualifications Minimum Qualifications:
-A bachelor's degree and 7 years of experience in an Information Technology managerial role; OR
-An associate degree and 9 years of experience in an Information Technology managerial role; OR
-Twelve years of experience in an Information Technology managerial role

Preferred Qualifications:
-Experience with project management
-Understanding of budgets and business planning
-Ability to conduct technological analysis and research
-Experience with addressing budgeting, planning and personnel matters
-Experience working in a leadership capacity for a public sector organization
-Ability to build strong working relationships across all levels of the organization and work effectively with others
-Ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
-Problem-solving aptitude
-Strong analytical, strategic and innovative thinking
-Ability to speak to large audiences and at all levels of the organization
-Collaborative work ethic
-Strong leadership and mentoring skills
-Commitment to providing exceptional customer service
-Excellent verbal and written communication skills
-Excellent interpersonal skills

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Aleks Szumilo

Telephone

Fax

Email Address recruitment@nystrs.org

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12180

 

Notes on ApplyingAll applications must be submitted in our applicant portal by 5:00 pm on Sunday, February 15, 2026. Applications received after 5:00 pm will not be considered. Our applicant portal can be found here: https://www.nystrs.org/careers/job-opportunities/