Position Information

NY HELPYes

AgencyHealth, Department of

TitleBusiness Systems Analyst 2 Health - EMS and Trauma Data Systems Unit Manager (BEMS) (NYHELPS) - 52413

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 20%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address Division of State Emergency Medical Services

875 Central Avenue

City Albany

StateNY

Zip Code12206

Job Specifics

Duties Description The EMS and Trauma Data Support Unit Manager (Business Systems Analyst 2) serve as the lead business systems analyst and unit supervisor responsible for the design, operation, and continuous improvement of statewide EMS and trauma data systems. This position oversees enterprise platforms that support patient-level data collection, clinical reporting, system performance monitoring, and public health surveillance, ensuring that system functionality supports regulatory oversight, operational reporting, and data quality standards across the EMS and trauma systems.

This position plays a critical role in advancing the Department’s overdose surveillance and response capabilities. EMS electronic patient care reporting (ePCR) data managed through these systems serves as a primary source of near real-time information on suspected opioid overdoses and other time-sensitive public health events. The Unit Manager ensures that system design and functionality support early warning alerts, situational awareness, and coordinated response efforts, and collaborates closely with the Analytics and Research Unit to support data-driven strategies addressing the opioid crisis and other emerging public health threats.

Minimum Qualifications Non-Competitive Minimum Qualifications via NY HELPS:

Seven years of business analysis experience in a large health care facility, health related governmental entity, health insurance company, large health care provider organization or employer, or with the New York State Medical Assistance (Medicaid) Program in a New York State agency or a New York State local social services district or county, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product or service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product or system development life cycle (SDLC); and developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Permanent Transfer Candidates:
NYS Department of Health employee with permanent or contingent-permanent service as a Business Systems Analyst 2 Health, Grade 23 OR NYS employee with one year or more of permanent or contingent-permanent service in a competitive class title equated to SG-21 or above and eligible for transfer to Business Systems Analyst 2 Health under Section 52.6 or Section 70.1 of the Civil Service Law.

Preferred Qualifications: Certifications / Licenses: Certification in Business Analysis (e.g., CBAP – Certified Business Analysis Professional or PMI-PBA – PMI Professional in Business Analysis); Certification in project management (e.g., PMP – Project Management Professional or Certified Scrum Master) preferred; Certification or training in health informatics, data analytics, or public health data systems is desirable; ICS (Incident Command System) certifications (e.g., ICS 100, 200, 700, 800) or equivalent emergency services or public health preparedness training; Valid driver’s license, as travel may be required.

Experience: At least three years of progressively responsible experience in business systems analysis, preferably in a public health, emergency medical services, or healthcare regulatory environment; Experience managing or supporting health data systems, such as EMS patient registries, trauma registries, or electronic patient care reporting (ePCR) platforms; Experience with system design, implementation, and integration of licensing or credentialing portals and data analytics platforms; Experience supervising or mentoring staff, including performance evaluation and task oversight; Experience working with vendors, IT professionals, and end users to define requirements, manage workflows, and implement business process improvements; Experience developing user documentation, delivering training, and overseeing help desk or system support functions.

Knowledge / Skills / Abilities: Strong knowledge of business analysis methods, tools, and lifecycle documentation, including workflow modeling, requirements validation, and fit-gap analysis; Familiarity with EMS and trauma system operations, including licensing and certification workflows, data submission standards, and regulatory compliance; Understanding of data governance principles and experience with health data systems, including quality assurance, reporting, and system security; Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders; Strong analytical and problem-solving skills, including the ability to evaluate system performance, troubleshoot issues, and recommend enhancements; Proven ability to manage multiple priorities, work in a team-oriented environment, and lead system-related projects from concept to completion.

Additional Comments Health Emergency Management Statement: All Division of State Emergency Medical Services staff are expected to participate in emergency management activities as part of their roles. While not all positions require regular deployment to disaster sites, all employees may be subject to 24/7 recall for emergency operations. This may involve irregular work hours, duties outside of the official position description, and assignments at locations other than the designated duty station. Travel in support of emergency operations may be extensive (lasting from days to weeks), with little advance notice, and may involve relocation to sites with physically demanding and challenging operational conditions.

This position is part of the NYS HELPS program. No examination is required.

This position may require travel throughout New York State including overnights to areas not served by public transportation.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.reasonable.accommodation@health.ny.gov to make a request.

NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Group

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Corning Tower, Empire State Plaza, Room 2217

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference PC/BSA2(Health)/52413 included in the subject line or by mail to Human Resources Management Group, PC/BSA2(Health)/52413, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.