Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Internship (HESC) NYC, Ref# 10849

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $23.29 to $26.12 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County New York

Street Address 1 New York Plaza

City New York

StateNY

Zip Code10004

Job Specifics

Duties Description Under the direction of Manager Information Technology Services 2, within the HESC Dedicated Team, the position will be involved with supporting enterprise-wide technology modernization and transformation initiatives involving educational services across New York State.

Specific duties include, but are not limited to:

Agile & Product Delivery Support
Assist Technical Product Managers, Product Leads, and Scrum Masters with:
Agile ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives)
Preparation of agendas, facilitation support, and follow-up tracking
Support teams operating in Scrum, Kanban, and/or Scaled Agile (SAFe) environments
Help maintain product backlogs, sprint boards, and delivery artifacts
Documentation & Knowledge Management
Develop and maintain clear, structured documentation, including:
Meeting notes, action items, and decision logs
Product, feature, and process documentation
Agile artifacts and operating model materials
Support knowledge repositories using tools such as Confluence or SharePoint
Tools & Platforms
Learn and actively use enterprise platforms such as:
Jira (backlog management, sprint tracking, reporting)
Confluence (collaboration and documentation)
ServiceNow (intake, workflow, and service management, as applicable)
Ensure accuracy and consistency of data across delivery tools
Business & IT Coordination
Act as a liaison between business stakeholders and IT delivery teams by:
Assisting with requirements gathering and clarification
Supporting cross-team communication and coordination
Helping track dependencies, risks, and follow-ups
Continuous Improvement & Transformation
Participate in Agile maturity and transformation initiatives
Support adoption of product-led, customer-centric delivery practices
Gain exposure to enterprise technologies, cloud platforms, integrations, data, and security concepts

Preferred Skills:
Strong interest in Agile methodologies, product management, and technology transformation
Excellent written and verbal communication skills
Strong organizational and analytical skills with attention to detail
Ability to learn quickly and adapt in a fast-paced environment
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
Additional Preferred Experience (Advantageous)
Prior experience or coursework in:
IT, project management, product management, or software delivery
Agile, Scrum, or Scaled Agile frameworks
Familiarity with tools such as Jira, Confluence, or ServiceNow (academic or practical exposure acceptable)
Strong collaboration and teamwork skills
Initiative, curiosity, and a continuous learning mindset
Learning & Development Opportunities
Hands-on exposure to Agile and Scaled Agile transformation
Experience supporting product-led operating models in a large enterprise
Mentorship from senior technology and product leaders
Practical experience with industry-standard tools and frameworks
Exposure to cutting-edge technologies and enterprise modernization initiatives
Additional Information
This internship provides meaningful, hands-on experience while supporting NYS ITS modernization efforts.
Interns will be evaluated on learning, contribution, collaboration, and professionalism.

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits of Working for NYS for eligible employees:
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than February 20, 2026. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.