Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 4 - 9644

Occupational CategoryI.T. Engineering, Sciences

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Oneida

Street Address 207 Genesee St., Flr 11

City Utica

StateNY

Zip Code13501

Job Specifics

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Manager Information Technology Services 2 (Technical), SG-27 within the Enterprise Network Services bureau and Support and Operations section of Chief Technology Office, the Information Technology Specialist 4, SG-25 will support ongoing mission-critical operations and be responsible for coordinating delivery of network solutions to roughly 50 state agencies at hundreds of remote sites throughout Western Region of New York State.

Specific duties include, but are not limited to, the following:
• Coordinate requirements gathering for remote site moves, adds and changes
• Produce Rough Order Magnitude (ROM’s) cost estimates for agency sign off
• Work with stakeholders and team members to prioritize site coordination activities
• Conduct status and working meetings with stakeholders and team members.
• Evaluate/support antiquated systems (such as WMS, BICS,
• Collaborate with DSHES for Emergency restoration efforts
• Develop and implement communication plans for reporting status, progress, issues and risks.
• Create and execute risk assessment and management plans.
• Utilizing extensive knowledge of data and voice networking facilitate the timely and efficient processing and tracking of various types of requests pertaining to data and voice projects and implementations. This includes the design, build and run experience for various network (WAN, LAN, Wireless)/VoIP environments.
• Analyze all incoming work to determine task complexity which is required to develop timelines, scope, resource allocation planning and budget impact.
• Match Pool workload balance and resource skill to optimize Pool execution on a continual basis to achieve timely, high quality service delivery and SLA compliance from the team.
• Take ownership for assessing issues and lead resolution.
• Ensure portfolio stakeholders follow standard guidelines and procedures when requesting service from the Client Networking.
• Supervises a team of site consultation staff
• Perform the full range of supervisory responsibilities.
• Reports project status to senior management

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 3 (Programming) or Information Technology Specialist 3 OR in a position at the SG23 or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.