Position Information

NY HELPNo

AgencyGeneral Services, Office of

TitleOffice Assistant 2 (NY HELPS) - VID 223277

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $44560 to $54772 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 1220 Washington Avenue

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description The incumbent of this position will be assigned to the Business Services Center (BSC) Finance, Human Resources, or Support Services Office. Duties include, but are not limited to:

•Assisting with BSC file maintenance.
•Processing routine transactions using various computer systems.
•Managing and distributing E-mail that is submitted to the BSC shared mailbox.
•Answering phone calls and assigning tickets in the RightNow system.
•Maintaining various Excel spreadsheets.
•Assisting the service line with the timely and professional completion of daily administrative activities as necessary.
•Consistently provide quality customer service to all BSC customers (i.e. vendors, customer agencies, state employees).
•Work will require correspondence with various parties including vendors, customer agencies and other BSC staff.

The ideal candidate will have experience using Microsoft Office software including Word, Excel and Outlook; exceptional customer service skills; strong interpersonal skills and the ability to work as a part of a team; strong written and verbal communication skills.

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiency and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME, YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:

One year of clerical experience.

Or: Current New York State employee with one year or more of qualifying permanent service in a position allocated to Grade 07 or above and eligible for transfer under Section 70.1 of the Civil Service Law.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources/ARG

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.