Review Vacancy
Date Posted: 05/17/16
Applications Due: 05/31/16
Vacancy ID: 30083
Position Information
NY HELPNo
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 1
Occupational CategoryI.T. Engineering, Sciences
Salary Grade14
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $41993 to $53606 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 8 AM
To 4 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address 110 State Street
City Albany
StateNY
Zip Code12236
Job Specifics
Minimum Qualifications Interested candidates must be reachable on the Information Technology Specialist 1, G-14, Civil Service eligible list OR must be eligible to transfer under Section 70.1, 70.4 or 52.6 of the Civil Service Law.
70.1 Transfer:
To be eligible to transfer under Section 70.1 of the Civil Service Law, an individual must have one year of permanent competitive service as an Information Processing Trainer or Information Technology Assistant.
70.4 Transfer:
To be eligible to transfer under Section 70.4 of the Civil Service Law, an individual must have a current standing on the Civil Service Information Technology Specialist 1 eligible list database and have at least one year of permanent competitive service in a title that is allocated to a salary grade 12 or above.
52.6 Transfer:
To be eligible to transfer under Section 52.6 of the Civil Service Law, an individual must have one year of permanent, competitive service in a 52.6 title allocated to a salary grade 12 or above.
Duties Description - Respond to requests for service or reported incidents of computer related issues
- Evaluate and diagnoses problems
- Install hardware and software on PC’s and laptops as required
- Support remote access situations to resolve virtual private network issues
- Route incident to appropriate technical group for resolution when first call resolution is not possible.
- Collect information on new software/hardware to be supported
- Prepare scripts to be used during service desk calls
- Implement scripts within service desk software
Additional Comments KNOWLEDGE, SKILLS & ABILITIES:
- Windows 7/XP
- Microsoft Active Directory
- Domino/Office Server/Lotus Notes Email
- Mac OS
- Servicenow incident tracking
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Manu Minocha
Telephone (518) 474-1924
Fax (518) 486-6723
Email Address recruit@osc.state.ny.us
Address
Street Office of Human Resources
110 State Street, 12th Floor
City Albany
State NY
Zip Code 12236
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than May 31, 2016. Please reference Item #58– GOER-MM when responding. (The Vacancy ID at the top of this posting should not be included).
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