Position Information

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Albany (Two Vacancies)

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.27 to $16.27 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Building 12, State Office Building Campus

Unemployment Insurance Integrity

City Albany

StateNY

Zip Code12240

Job Specifics

Minimum Qualifications MINIMUM QUALIFICATIONS

An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience, one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

Duties Description STANDARD DUTIES: As a Senior Employment Security Clerk assigned to the Unemployment Insurance (UI) Division, you would perform a variety of support functions. Duties include but are not limited to the following: maintain the Integrity Unit mailbox and respond to emails; process hearing requests; answer phone calls from claimants & UI staff; sift queues and assign cases; submit weekly reports; maintain databases; set up meetings, teleconferences, video conferences, and webinars; take and report meeting minutes; follow-up on tasks and deliverables; research and prepare training materials; provide support to programs that work with the United States Department of Labor (USDOL), Internal Revenue Services (IRS) and other New York State agencies; perform complex clerical tasks and records maintenance, following guidelines set by USDOL and IRS; review incoming correspondence and assign work to all district offices; and respond to various inquiries via telephone and in writing.

Additional Comments Accepting 55b/55c Candidates

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Vanessa Preville

Telephone 518-457-7167

Fax 518-485-9495 (Our office cannot accept e-faxes)

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 33286 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.