Review Vacancy
Date Posted: 08/15/17
Applications Due: 08/29/17
Vacancy ID: 43056
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Hourly) - Albany (Two Vacancies)
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $16.27 to $16.27 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address Division of Employment and Workforce Solutions
State Office Campus Building 12
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications MINIMUM QUALIFICATIONS
An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service* OR a high school diploma and three years of work experience, one year of which must be in customer service*
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.
Duties Description STANDARD DUTIES: As a Senior Employment Security Clerk assigned to DEWS you will serve as a central point for disseminating general information about the 599 program to UI customers and responsible for handling all in-bound calls on a continuous basis. Will perform a variety of functions related to the processing and review of 599 applications. Managing correspondence, preparing documents for imaging and updating customer records using the mainframe and OSOS. Assist with various office functions.
Additional Comments Accepting 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Tina Brownell
Telephone 518-457-1020
Fax 518-485-9495
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street State Office Campus - Personnel
Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #43056 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.
FAQs • Workers with Disabilities (55b/c) • Civil Service Exams
State Agencies: Department of Civil Service • Office of the State Comptroller
OER Link: Employee Unions and Bargaining Units
Exam announcements • General Information about NYS Government
© 2024 NYS Department of Civil Service
StateJobsNY ℠ 2024 NYS Department of Civil Service
Accuracy • Privacy • Accessibility • Contact